Essential Duties and Responsibilities
- Greet and direct patients, visitors, and staff.
- Answer telephones promptly and courteously. Direct calls to appropriate personnel and/or departments, take messages, and assure delivery of the same.
- Collect and distribute patient referral information received from affiliated physicians.
- Escort visitors and patients to appropriate areas; provide information to assist patients and/or visitors.
- Be open and responsive to the diverse backgrounds and experiences of other people and promote an environment that is sensitive to cultural diversity.
- Distribute departmental reading material such as Emergency Department brochure, Health Care Proxy, and Patient Bill of Rights. Ensure such documents are readily available.
- Register patients by updating or entering patient demographic, financial information, and emergency contact data into the computer system.
- Verify demographic information and insurance coverage by interviewing patient/family member/friend.
- Generate patients' charts and attach pertinent information such as Emerg Card, Medicaid threshold, and EMS sheet, etc., according to policy and established procedures.
- Review discharged patient charts for diagnosis, physician signature, dictation code, menu, and appropriate forms for completion according to policy and established procedures.
- Process specimens for laboratory(ies) by assuring that specimens are appropriately labeled, forms are completed, and identification processes have been followed according to established policy and procedures.
- File charts and retrieve old records.
- Retrieve completed charts, addressograph plate, and all supporting documents from patient treatment area.
- Enter data into the required computerized system.
- Maintain patient recall file.
- Ensure that all papers, forms, etc., are stamped appropriately according to policy and established procedures.
- Log patients on/in to the appropriate registration sheets/logs and reconcile logbooks.
- Obtain signatures for consent.
- Make clinic appointments.
Shared Duties and Responsibilities Across Department
- Greet visitors and answer telephones promptly and courteously. Escort visitors to the appropriate area, when necessary. Provide information and make referrals when appropriate.
- Answer Call System and refer to appropriate staff.
- Maintain a safe, clean, and functional environment, including removing trash and bringing physical plant and equipment problems to the attention of the managers.
- Transport patients on stretchers or wheelchairs, as required.
- Assist in interpreting, as required by current protocols.
Skills
- 6-9 months of health care experience in order to become familiar with institutional policies and procedures preferred.
- Interpersonal skills to effectively communicate and collaborate with other members of the department and patients.
- Work requires a high school level of knowledge (graduate or equivalent) in order to prepare reports, keep records and deal effectively with people.
- Knowledge of keyboard and basic computer skills.
- Ability to set priorities, problem-solve, use proper judgment in difficult situations, and be flexible.
- Sufficient oral and writing skills in the English language in order to communicate effectively.
Job Types: Full-time, Contract
Pay: $24.28 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
Experience:
- Healthcare: 1 year (Required)
- Medical terminology: 1 year (Required)
- Epic: 1 year (Required)
- Patient registration: 1 year (Required)
Work Location: In person