Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position located in .
Responsibilities:
- Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns
- Provide accurate and timely information to customers regarding products, services, and promotions
- Resolve customer complaints or issues in a professional and efficient manner
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records by updating account information and notes
- Perform data entry tasks to update customer information in the system
- Collaborate with other departments to ensure customer satisfaction
- Communicate effectively with customers through various channels including phone, email, and chat
- Meet or exceed individual performance goals and metrics
Experience:
- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills in English; fluency in Spanish is a plus
- Strong phone etiquette and active listening skills
- Ability to handle difficult or irate customers with professionalism and empathy
- Proficient in data entry and navigating computer systems
- Sales experience is a plus
If you are a dedicated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position. We offer competitive compensation, and opportunities for career growth within our organization.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $2,500.00 - $3,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person