Customer Service Supervisor
Location: Lehi, UT
Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Customer Service Supervisor. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments. We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Key Responsibilities:
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Utilize data-driven insights to oversee intricate processes.
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Manage performance metrics, policies, and procedures.
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Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.
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Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
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Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.
Key Qualifications:
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1-3 years of proven customer service supervisor experience.
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Background in high-volume customer service leadership or call center operations.
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Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
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Genuine passion for supporting individuals facing mental health challenges.
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Demonstrated ability to make sound decisions amidst competing priorities.
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Exceptionally organized with an acute attention to detail.
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Driven and self-motivated.
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Exceptional customer service, communication, problem-solving, and de-escalation skills.
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Comfortable engaging with professionals at all levels.
Why Serenity: At Serenity, we offer more than just a job. We provide:
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Comprehensive insurance coverage (90% premium covered by Serenity)
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Clear paths for growth and advancement
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Competitive compensation (DOE)
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No cold calling or sales involved
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Generous PTO plus 10 major holidays off
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401K retirement plan
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Employee Referral Program
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And much more!
About Serenity:
Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.
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