Capital Digestive Care (CDC) a GI Physician Practice in MD has an exciting opportunity for a Full Time Call Center Scheduler!
The schedule for this position is 7:30AM - 5:00PM (8 hours within this range), Monday - Friday.
For more info about our location please visit: www.capitaldigestivecare.com
What makes us awesome:
Perks and benefits offered to eligible employees
· No evening, on-call or holiday work hours
· Paid Time Off - Vacation, Sick, Holidays, Bereavement, Jury, and Voting
· High quality, cost effective Medical, Dental, Vison, and Prescription benefits
What you'll do:
Responsible for ensuring all incoming calls are answered, triaged and directed to the appropriate physician or staff member. Call Center Representative will schedule all office visit appointments and in-patient procedures as directed by the provider. Call Center Representative will ensure office visits and outpatient hospital procedures are confirmed for upcoming appointment using appropriate software and/or vendor.
- Answer, triage and direct all incoming telephone calls
- Answer all back line office calls in a timely manner, direct the caller appropriately
- Notify providers of consultation call from other providers and/or hospitals
- Responsible for maintaining their individual as well as practice-maintained voicemail systems.
- Responsible for maintaining office schedules are updated on a regular basis to avoid gaps, cancelations, or changes to provider’s schedules.
- If applicable pulling the Automated Confirmation System reports daily and following up with calls if necessary
- Responsible for scheduling any in-patient procedures as directed by the providers.
What you'll know:
- High School Diploma or equivalent
- 1 or more years of prior medical office experience
- Experience in Gastroenterology or Endoscopy practice a plus
- Good understanding of Medical Terminology
- Good knowledge of Medical Insurance plans
- Should be able to work in both a team and individual environment
- Strong inter-personal skills
- Spanish or Korean speaking a plus
- Computer skills including Microsoft Word, Excel, Outlook
Capital Digestive Care (CDC) partners with PE GI Solutions who provides over 600 gastroenterologist partners industry-leading practice and center management solutions across the nation. This includes a comprehensive business approach to compliance, operations, corporate services and clinical support. For more information about our partner, PE GI Solutions, please visit www.pegisolutions.com.
Diversity & Inclusion
We value diversity! We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- 5x8
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- medical office: 1 year (Preferred)
- Insurance verification: 1 year (Preferred)
Language:
- Spanish (Preferred)
- Korean (Preferred)
Work Location: In person