We are a non-profit organization located across from Auburn University, near downtown Auburn. The Administrative Assistant and Customer Service Coordinator plays a key role in engaging with donors and customers on behalf of the Institute. This position involves responding to inquiries, resolving issues, and providing exceptional service to ensure donor and customer satisfaction. This position will also handle the front desk day-to-day administration. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to effectively multitask in a fast-paced environment.
Day-to-Day Duties:
- Open the building in the morning by opening all the blinds, turning on the lights, and making sure the building is cleaned for the day for any unexpected visitors.
- Close the building in the afternoon by closing all the blinds, turning off the lights, making sure all doors are locked, and restocking the kitchen with any cups, utensils, paper towels, coffee, or coffee creamer, etc.
- Order items that need to be restocked in the mailroom (mailers, packaging tape, envelopes, copy paper, etc.), cleaning supplies, office supplies (pencils, pens, legal pads, sticky notes, etc.), toilet paper, paper towels, or anything else that needs to be restocked.
- Order items for events as needed. This includes plates, bowls, cups, utensils, napkins. Shop for items at local stores when needed.
- Mail out any items that staff asks you to ship through USPS, UPS, or FedEx.
- Answer the phones and transfer calls if they cannot be handled by me.
- Take people on tours whenever they stop by and help them purchase books if needed.
- Put stamps on fundraising envelopes and assist in stuffing them.
- Run any errands (Example: post office, Walmart, a restaurant for staff lunches, etc.).
- Act as the subject matter expert on our Pitney Bowes machine and software.
- Manage our storage closets, staff and catering kitchens, and mail room.
- Find book review copies for the academic staff when asked and send those to the appropriate individual(s).
- Pack any items needed for events.
- Help set up in-house events by setting up the coffee station with tablecloths, hot water, tea, sugar, stirring sticks, and creamer. Also help set up the registration table by stuffing name tags and setting out pens, pencils, notepads, and lanyards. Also answer any questions participants may have.
- Answer phone calls and emails from customers to address questions and concerns.
- Maintain expert knowledge of the Institute's bookstore products and services to provide accurate and helpful information to customers.
- Assist customers with placing orders, processing refunds, and managing returns.
- Provide introductory information to prospective and new customers.
- Handling complaints and inquiries to ensure customers are satisfied with products or services.
- Following up with clients or customers through phone or email communications.
- Troubleshooting common issues related to products or services.
Required Skills:
- Strong multitasking and organizational abilities to handle multiple customer queries simultaneously.
- Active listening and effective communication skills.
- Technical proficiency in using point-of-sale systems, ecommerce platforms, chat software, and voice-over-IP phone systems.
Work experience:
- Microsoft Office skills are helpful
- Will train in use of Salesforce
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Required)
Ability to Commute:
- Auburn, AL 36832 (Required)
Ability to Relocate:
- Auburn, AL 36832: Relocate before starting work (Required)
Work Location: In person