Join Our Team - Part-Time Customer Service Representative
Are you ready to embark on a rewarding role where your passion for customer service shines through every interaction? We are seeking a dedicated Part-Time Customer Service Representative to join our dynamic team at Hoocks Heating & Cooling.
Responsibilities Include:
- Customer Care Excellence: Handle incoming calls with a professional and courteous demeanor, ensuring every customer feels valued and heard. Schedule appointments seamlessly to meet their needs.
- Proactive Maintenance: Reach out to our valued maintenance plan members, scheduling their visits efficiently and ensuring their ongoing satisfaction.
- Multichannel Communication: Respond promptly to online inquiries, emails, answering service calls, website chats, and text messages, maintaining a high standard of responsiveness and clarity.
- Coordination and Support: Maintain clear communication with our technicians during service visits, adjusting dispatching as needed to optimize service delivery.
- Detailed Documentation: Keep meticulous records of service calls and update our customer database to ensure accurate and efficient service history tracking.
- Administrative Support: Manage paperwork including warranty registrations, warranty claims, rebates, and organize installation folders daily to streamline operations.
- Adaptability and Initiative: Tackle additional office tasks as they arise, demonstrating flexibility and readiness to contribute to the smooth operation of our office.
Qualifications:
- Previous customer service experience preferred
- HVAC knowledge a plus!
- Excellent communication skills, both verbal and written
- Strong organizational skills with a keen eye for detail
- Proficiency in basic computer applications
- Ability to thrive in a fast-paced environment
Requirements:
· Highschool diploma
· Valid driver’s license
· Ability to pass a background check
Schedule:
· This is a part-time in person schedule Monday-Wednesday-Friday 9am-5pm with a potential for full-time within a year. Our office is in Foristell Missouri.
Benefits:
· 9 paid holidays
· 5 days PTO
Pay:
· Hourly rate of $20-$25 based on experience and will be discussed during the interview process.
Join Us Today!
If you’re passionate about delivering exceptional customer experiences and are ready to take on a diverse range of responsibilities, apply now and become a vital part of our team! Embrace the opportunity to grow professionally while making a positive impact in our community.
Hoocks Heating & Cooling is an equal opportunity employer committed to fostering an inclusive and supportive workplace environment.
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: No more than 24 per week
Benefits:
Experience level:
Work setting:
Application Question(s):
- Have you ever held a Customer Service position with an HVAC company?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
Work Location: In person