We are looking Voice/Data Comm Engineer (Webcam interviews)
DIRECT CLIENT Position
Number of positions: 1
Length: 3-17 Months +
Location: 1101 4th St. SW, 1st Floor, Washington DC 20004
Immediate interviews – Webcam interviews ONLY
A247: Voice/Data Comm Engineer
*Hybrid position - must be willing to come on-site in DC*
Duties
· As part of the OCFO ITAM team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading OCFO mobile assets.
· Serve as the first point of contact for customers seeking mobile asset related technical assistance over the phone or email
· Monitoring and maintaining of OCFO mobile assets and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO)using Service Now Portal ticketing system.
· Managing Helpdesk Tickets of mobile asset related issues using Zendesk.
· Perform technology refreshes, mobile devices iOS update in accordance with OCTO Intune policy
· Ability to document work activities into meaningful incidents or tasks in the Zendesk system.
· Performs all duties in accordance with OCFO policies and procedures
· Maintain inventories of all OCFO mobile assets using the FCMS inventory and Verizon Portal to secure assets
· Participate in the development of the documentation of mobile asset infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
· Participate in meetings as required and directed to insure clear communication within IT Operations.
· Install and move assets as required according to OCFO IT Operation processes.
· Demonstrated experience delivering Intune Device Enrollment development and support
· Understanding of Enterprise Mobility Security and Windows Server design, configuration and administration
· System (hardware) and application(software) installation and configuration
· System security and monitoring using installed tools as well as external tools
· Ability to work in a collaborative environment
· Innovative thinking and problem solving
· Ability to work different shifts
· Self-driven and motivated
· Excellent hand and eye ability working with micro parts and services
· Good organizational and follow through skills
Responsibilities
-Provides technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks.
-Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.
-Develops, operates, and maintains voice, wireless, video, and data communications systems.
-Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.
Qualifications
-1-5 years of experience developing, operating and Required maintaining voice, wireless video, and data comm systems
-1-5 years of experience providing direction for communications activities related to large comm. networks
-Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data \ voice ports
-Proven experience with telecom system PBX\ACD\UIP
-Proven experience in asset management in the areas of hardware and software
-Good technical understanding of network, telecommunications, and mobile devices
-Proven experience with Call Center Environment
Job Type: Contract
Pay: $45.00 - $50.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Washington, DC 20024