Ironcore, a growing managed and hosted technology services company, is looking for a senior engineer to join the team. This position will be part of a team responsible for the architecture and support of our managed customers and infrastructure.
Senior Network Engineer duties and responsibilities:
- Network architecture planning.
- Configure and support various network devices and services (e.g., routers, switches, firewalls, wireless...etc)
- Perform network maintenance and system upgrades.
- Assist customers with complex technical needs and planning.
- Create, document, and escalate issues and problems according to company standards.
- Monitor assigned tickets and tasks and provide service or escalation as necessary.
- Provide support for escalated help desk tickets.
- Deliver technical customer support over the phone and in person.
- Perform remote scheduled maintenance.
Requirements:
Technical Skills
- Solid understanding of networking protocols (e.g. IPSEC, QoS, routing protocols…etc)
- In-depth knowledge of VPN technologies.
- Deep understanding of wide area networking and SD-WAN.
- Experience with Layer 2/Layer 3 switching.
- Hands-on experience with network monitoring and diagnostic tools.
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Soft Skills:
- Strong written and excellent verbal communication skills.
- Pleasant and professional demeanor in all client and internal communications.
- Ability to multi-task.
- Intellectually resourceful with sound judgment and effective decision-making abilities.
- Independent worker and able to work effectively on daily tasks without direct supervision.
- Strong organization skills and ability to operate efficiently throughout daily tasks.
- Works well with clients at all levels, from executive to IT to end user.
Education and Experience:
- Associates Degree in Network Administration or equivalent experience.
- Sophos UTM and XGS series firewall experience a plus.
- CCNA/CCNP Certifications preferred.
- Linux experience a plus.
- 5+ years of relevant experience in supporting complex networks.
- Experience with virtualization and storage technologies a plus.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Application Question(s):
- Are you willing to undergo background and credit checks?
Work Location: Remote