Responsibilities
- Support Customer Service team by handling customer inquiries and issues
- Provide guidance and support to ensure the team delivers exceptional customer service
- Handle and manage escalated customer service calls and emails ensuring prompt resolution and customer satisfaction
- Review and process returned products and determine proper disposition
- Collaborate with other teams within the organization to investigate and resolve issues as needed
- Work jointly with Customer Service Manager to develop departmental goals
- Monitor and track performance metrics to analyze key performance indicators such as response times, resolution rates, and customer satisfaction
- Provide ongoing training and coaching to customer service representatives to help them develop skills and improve performance
- Assist the Customer Service Manager with other tasks as needed
Requirements
· Experience in customer service, working in a call center, or related field
· Supervised a team of employees
· Strong communication and interpersonal skills
· Excellent problem-solving abilities
· Ability to stay calm and professional in high-pressure situations
· Proficiency in Microsoft Office and customer service software
· Leadership experience a plus
· Regular and reliable attendance
· In office position
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- St. Louis, MO 63116: Relocate before starting work (Required)
Work Location: In person