Role and Responsibilities:
Dispatcher Job Description Working as a dispatcher involves performing various duties, tasks, and responsibilities on daily basis.
§ Receive orders for shipment, or pick from customers or senior managers
§ Make necessary arrangement for the appropriate driver and vehicle to be employed for each run
§ Keep track of the movement and progress of each driver and vehicle
§ Receive complaints about driver, vehicle, and goods in transit
§ Receive reports about vehicle or freight damage, accident and emergency situations
§ Ensure that damaged vehicles are repaired and restored to working state
§ Ensure that damaged freight replaced for customers when need be
§ Relay reports and work orders to the supervisor
§ Chart routes to be taken by drivers and ensure compliance to the predetermined routes
§ Modify predetermined routes when the need arises
§ Ensure timely dispatch of freights
§ Negotiate rates with customers
§ Answer customers’ queries regarding the availability of trucks and the cost of haulage
§ Prioritize haulage according to urgency and nature of commodity
§ Arrange for emergency pickup and delivery of orders
§ Maintain a friendly relationship with customers to ensure continuous patronage
§ Maintain a friendly relationship with drivers to ensure steady compliance whenever they are called for work even in emergency situations
§ Maintain a dispatch log to record all details of pickup and delivery orders – customers’ orders, drivers’ information, haulage charge, expenses incurred in hauling each freight, and inventory
§ Plan pickup and delivery of orders in such a way as to minimize cost
§ Assist office manager with accessorial duties.
§ Assist office staff with special projects
Qualifications and Education Requirements:
Associates Degree required
Preferred Skills:
Proficiency in the following:
· MS Word
· MS Excel
· MS Outlook
· Answering Phones
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person