We are looking for a great Call Center Agent for our orthopedic clinic call center in San Luis Obispo. We are a physician-owned medical group and a leader in the community for orthopedic care with 3 offices on the Central Coast.
This position is full time, Monday through Friday, in San Luis Obispo, CA.
We offer competitive wages and an excellent benefits package that includes medical, vision, dental and life insurance. We also offer vacation, sick leave, and a very generous 401K plan.
As a Call Center Agent, you will be the first person a caller speaks with when they call to make an appointment. You must have a friendly phone demeanor, outgoing personality, compassion, and love working with people. You may also be the smiling face who greets patients when they arrive for their appointment which means that friendliness is essential. Bilingual English/Spanish, a plus.
You will be a part of a team of Receptionists and Call Center Agents . You must be a reliable employee that we can count on, a team player willing to help others as well as receive help and present a professional appearance to our patients. Being able to communicate well is important plus you need to have excellent clerical and computer skills.
You will be using our electronic medical software in a fast-paced environment so experience with Scheduling/Practice Management software is a plus and you will need to be able to multi-task without getting frustrated. We handle personal, private health and financial information for our patients; therefore, you must be highly detail-oriented and respect patient confidentiality at all times.
Job Responsibilities:
~ Answer multi-line telephone system
~ Verify insurances
~ Schedule appointments
~ Check patients in/out
~ Collect Co-payments/Co-insurances/Account Balances/Surgery Deposits
~ Process referrals
~ Other duties as needed
Qualified candidates are encouraged to fax their confidential resume and cover letter to (805) 541-3566 for consideration.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Bereavement leave
- Cash balance pension plan
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Healthcare setting:
Medical specialties:
- Medical-Surgical
- Orthopedics
- Sports Medicine
Schedule:
- Monday to Friday
- No weekends
Ability to Relocate:
- San Luis Obispo, CA: Relocate before starting work (Required)
Work Location: In person