Job Description:
Job Responsibilities: What you will do
Provide support for a fleet of 10+ drivers including evening and/or weekend hours so that drivers can deliver loads safely and on time. This position reports to the directly to the Driver Manager
- Respond to drivers needs and questions regarding schedule, loads, paperwork etc.
- Dispatch drivers on pre-planned loads and complete all corresponding data entry tracking and/or paperwork.
- Resolve load issues and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
- Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
- Hand off appropriate information for the next shift.
- Promote driver safety at all times.
- Proactively work to assist others in achieving the organization's objective.
- Provide backup coverage and assist the Driver Manager and familiarize yourself with the job duties of the Driver Manager.
- Take on additional work as needed/requested to support the business and customers.
Job Requirements:
Qualifications: What you need to bring
- Previous related 1 year experience in a transportation operation required.
- General knowledge and understanding of DOT rules, regulations
- Must have a clear understanding of DOT HOS as it relates to our business.
- High School Diploma or equivalent required.
- Must have strong communication skills.
- Must have basic computer skills with Microsoft Office products.
- Must be able to work in high pressure situations in a fast-paced environment.
- Must possess strong problem-solving skills.
- Must be self-motivated.
- Must be detail orientated.
- Must be reliable and on time for work.
- Must be able to multi-task.