CALL CENTER SUPERVISOR- AXIOM ECO-PEST CONTROL
Come join a winning team!!! Axiom Eco-Pest Control has been named on the Inc. 5000 fastest growing companies list 5 times and is continuing to expand!!!
We are searching for a dynamic call center professional who will help own the customer service experience for thousands of customers, as well as potential new customers. The onsite Call Center Supervisor will be responsible for supervising and optimizing the performance and productivity of Customer Service Representatives and Sales & Retention Agents, with various duties including team building, coaching and developing talent, ensuring accountability, monitoring key performance indicators, and tracking metrics.
Essential Functions
- Lead and supervise the performance of Customer Service Representatives and Sales & Retention Agents.
- New employee onboarding
- General floor monitoring/presence
- Coach/mentor department Leads
- Timecards and Attendance Policy management
- Oversee daily tasks
- Assign management tasks
- Monitor calls and provide coaching feedback
- Take escalated calls, responding with urgency, clarity, and good decision-making
- Coordinate training and maintain curriculum
- Coordinate with other departments and merchant banks
- Reputation management (reviews)
- Office incentives/parties
- Coordinate with Pest Routes/Field Routes software platform
- Miscellaneous office projects, reports
- Knowledge of Human Resource laws and regulations is a plus
- Collections experience is a plus
About You
- Ability to appreciate our 5-Star service and sales growth models and to help create a thoughtful and sustainable team strategy.
- Successful hands-on people management capabilities, with the ability to lead, coach, and inspire a large team of direct reports.
- Self-starter, results driven, highly motivated, with a proven track record of exceeding objectives.
- Exceptional communication skills.
- Confident and assertive, with a competitive drive.
- Highly organized.
- Ability to multi-task in a fast-paced environment.
- Ability to work independently.
Minimum requirements:
- Bachelor’s degree preferred. Equivalent combination of education and experience will be considered.
- Minimum of two years of call center customer service experience.
- Minimum of two years of people supervision experience in customer service, or a related industry.
- Experience supervising large teams preferred.
- Proficiency in MS Office and Google software products.
- Proficiency in using call center team-interactive phone systems and software platforms.
- Excellent writing skills.
- A highly organized and detail-oriented professional who can work independently, but who also functions as a team member.
- A problem solver that proactively identifies ways to improve.
- A positive, flexible, and caring personality who displays good judgment, inspires confidence, and handles confidential matters with discretion.
- Demonstrates excellent verbal presentation skills with the ability to communicate effectively with all levels of employees.
- Background check required.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Orem, UT 84057 (Required)
Work Location: In person