Customer Service Specialist (CSS) is responsible for the day-to-day sales functions such as quotations, order entry, order expediting, and problem resolution. The CSS works closely with the senior account managers and plant personnel to ensure that customer’s needs are met. The CSS works closely with key customers to ensure quotations and day to day shipping orders are updated and accurate.
KEY POSITION RESULTS:
- Ability to work with quotation software for key account quotations
- Excellent verbal and writing skills
- Must learn key customers "customer portals" to ensure that information is updated and accurate for shipping and receiving, along with invoicing
- Customer Satisfaction
- Accurate Order Entry
- Customer Invoicing
- Assist Accounts Receivable with Collections
- Attend Production and Shipping Meetings
- Source of Knowledge for day-to-day information regarding Customer Interactions
- Maintain Key Relationships with Customers and Co-workers
- Timely and Accurate Releases
KEY DUTIES AND RESPONSIBILITES
- Order entry
- Customer Communication (Phone, E-mail, Fax)
- Order Tracking / Status Review
- Customer Quotations
- Daily communication with Account Managers
- Initial Contact on Customer Claims and Corrective Action
- Become Familiar with Key Accounts and Product Lines
- Other duties as assigned
CRITICAL SKILLS
- Solid Computer Skills – Microsoft Office
- Strong Organizational Skills
- Strong Communication Skills
- Developing Leadership Skills
- Customer Focus
- Building Customer Relationships and Listening
- Integrity and trust
- Problem Solving
EDUCATION
- HS Degree or GED
- Some college or degree preferred
COMPANY OVERVIEW
At Thunderbird, the collaborative relationship with our parent and partner companies allows us to better serve our customers – now and in the future. The Thunderbird family of American Manufacturing companies is driven by a mission to provide superior products and services, from prototype to delivery. Our dedicated leadership team's enduring vision is to hold and grow our companies to meet the higher needs of our global customers. We are guided by the unified pursuit of excellence, teamwork, and innovation. Thunderbird enables people to grow, companies to soar, and customers to succeed.
Benefits
- 401(k) with matching program.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability
- Long Term Disability
- Life Insurance
- Paid Time Off
- 9 Paid Holidays
Thunderbird is a drug and smoke free work environment and promotes safe work conditions. #TBManufacturing