Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.
SUMMARY: The Banquet Manager is responsible for managing all aspects of hotel's banquet events to ensure guest satisfaction while maintaining a profitable operation and high quality products and service levels. He/she is expected to share ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
DUTIES AND RESPONSIBILITIES:
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Lead the department to deliver service that exceeds expectations of the highest level
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Manage all aspects of the hotel's banquet operation including room set-up and food and beverage service
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Directly supervise Banquet Captain, Banquet Server, Banquet Set-Up Attendants and Banquet Bartender
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Review all Banquet Event Orders to ensure proper staffing levels
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Coach staff to approach all encounters with guests, managers and fellow employees at all times in an attentive, friendly, attentive, helpful, courteous and service-oriented manner
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Ensure staff is maintaining high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
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Ensure staff is compliant at all times with the hotel standards and regulations to encourage safe and efficient hotel operations
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Maintain a warm and friendly demeanor at all times
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Respond to guest complaints in a timely manner
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Work with the other food and beverage managers and keep them informed of issues as they arise
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Keep immediate supervisor fully informed of all problems or matters requiring his/her attention
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Prepare and submit required reports in a timely manner
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Ensure compliance with all local liquor laws and health and sanitation regulations
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Conduct staff performance reviews in accordance with hotel standards
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Understand and exhibit ability to prepare payroll and tip distribution
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Ensure completion and/or conduct departmental and hotel training banquet related food and beverage requirements with the appropriate departments
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Keep kitchen informed of accurate counts for plating
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Review menu/service with catering managers and banquet chef
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Maintain up to date details on banquet functions and communicate to necessary staff
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Conduct ongoing training of captains/hourly employees to maintain standards of service
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Make personal contact with guests and assist them with any requests
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Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guest for signature
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Requisition liquor, etc. for banquet bars
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Ensure safety, sanitation, and cleanliness of service areas
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Ensure inspection of all banquet areas for cleanliness and maintenance on a regular basis
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Oversee maintenance of accurate and current banquet inventories
SUPERVISORY RESPONSIBILITIES:
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Directly supervises employees within the department(s)
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Indirectly supervises employees within the department(s)
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Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
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Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
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Effective organizational skills
QUALIFICATIONS:
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Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
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Ability to write routine reports and correspondence
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Ability to speak effectively before groups of customers or employees of organization
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Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
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Ability to interpret and perform basic computer functions; knowledge of Outlook, Word, and Excel
EDUCATION AND EXPERIENCE:
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Bachelor's degree (B. A.) from four-year college or university; one to two years related experience and/or training; or equivalent combination of education and experience
COMPETENCIES:
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Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
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Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
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Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Continually required to stand and walk
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Occasionally required to sit and use utilize hand and finger dexterity to use a keyboard and office equipment
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Occasionally required to lift/push/carry items up to 50 pounds
- Occasional exposure to extreme heat or cold and loud noise
SALARY: 55K-58K
HOURS: 40 plus
BENEFITS:
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Medical, Dental, and Vision Insurance
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Company paid Basic Life and AD&D Insurance
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401(k) with Company match
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Paid Time Off and State required Sick Pay
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8 Paid Holidays
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Hotel discounts by brand
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Voluntary Short-Term and Long-Term Disability