Service underwriter needed for a large lawn and landscape supply service center.
Ideal candidate should have customer service background, with a mechanical aptitude. Bilingual (English/Spanish) is a plus.
Candidate will be responsible for
- Answer phones
- Taking in service orders
- Asking the right questions of customers and entering information into tickets to ensure proper explanation of repairs needed are captured
- Look up any needed parts using company software, or by use of the internet when needed
- Assemble estimates based on technicians recommendations
- Present estimates to customers in a professional manner, and sell any needed work
- Distribute parts to technicians
- Finalize completed tickets
- Contact manufacturers when technical advise is required
- Check out customer at end of billing
- Filing of necessary paperwork
Requirements:
- Strong customer service skills
- Self confidence
- Working knowledge of MS Outlook, Office, and Excel
- Ability to learn company point of sale software
- Ability to utilize internet to locate user and parts manuals
- Prior mechanical knowledge
- Prior customer service or sales is a plus
- Bilingual (English/Spanish) preferred but not required
- Ability to stand for long periods of time
- Ability to lift up to 50 Lbs frequently
- Ability to multitask in a busy environment
- This position is in a workshop environment. There can be exposure to extreme hot and cold temperatures, as well as chemical and exhaust fumes.
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
Language:
Ability to Relocate:
- Palatine, IL 60074: Relocate before starting work (Required)
Work Location: In person