A successful business prioritizes top-tier customer service, excellence in performance, and ongoing investment in employee development. Our dedicated team stands as our greatest asset, driven by a commitment to exceptional service and the appreciation of diverse perspectives. Within our supportive environment, characterized by teamwork and continual learning, we thrive and inspire engagement. As a Customer Enrollment Representative, you'll embody our client-centric approach, fostering strong relationships, managing service expectations, and innovating to enhance customer experiences.
Customer Enrollment Representative Responsibilities:
- Ensure a high level of customer satisfaction by using active listening skills to create and provide targeted product recommendations
- Work with the sales support team to follow up with the customer on delivery dates, monthly or quarterly promotional deals, and confirm correct contact information
- Monitor industry customer service and sales trends to increase customer retention
- Troubleshoot and resolve customer issues in a timely and efficient manner
- Partner with other departments to discuss monthly goals, new promotions, and customer acquisition targets
- Partake in weekly, monthly, and quarterly reviews of individual and team progress
- Document customer feedback effectively to improve customer satisfaction
- Accurately record customer information including, but not limited to address, billing information, account package, preferences etc.
- Follow up with customers to ensure satisfaction and enhance relationships by answering any additional questions that may arise
Customer Enrollment Representative Skills and Qualities Needed:
- Motivation and drive to gain new skills and deliver exceptional customer service
- Ability to multi-task and solve problems efficiently with little to no supervision
- Professional, friendly, and warm demeanor
- Passion for people and exceeding expectation
- Strong verbal communication, written communication, and presentation skills
- Values an exceptional client and consumer experience and is willing to go above and beyond in order to deliver that
- At least 1-2 years in a client representative or customer service type position
Job Type: Full-time
Pay: $700.00 - $1,600.00 per week
Benefits:
- Professional development assistance
Compensation package:
- Bonus opportunities
- Commission only
- Commission pay
- Performance bonus
- Uncapped commission
- Weekly bonus
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Houston, TX: Relocate before starting work (Required)
Work Location: In person