McMillan Insurance Services Inc is a independent insurance agency with locations in Gilman, Onarga, Piper City, and Bourbonnais. We sell all types of insurance including home, auto, farm business, crop, life and health.
Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Duties:
- Respond to customer inquiries via phone, email, and text in a timely and professional manner
- Assist customers with product information, pricing, and claims
- Upsell products or services to increase revenue
- Analyze customer needs and recommend appropriate solutions
- Conduct outbound calls to follow up on customer inquiries or issues
- Perform data entry tasks accurately and efficiently
Qualifications:
Required Skills:
- Proficient in English with excellent communication skills
- Strong sales and customer service skills
- Ability to analyze customer needs and provide suitable solutions
- Experience with outbound calling and upselling techniques
- Proficient in data entry tasks
Nice-to-Have Skills:
- Bilingual or multilingual abilities are a plus
-Illinois Insurance License
If you are a motivated individual with a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $32,000.00 - $36,539.00 per year
Benefits:
- 401(k)
- 401(k) matching
- On-the-job training
- Paid time off
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Gilman, IL 60938 (Required)
Ability to Relocate:
- Gilman, IL 60938: Relocate before starting work (Required)
Work Location: In person