About Us
The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive, high-quality, affordable mental health and substance use care when they need it.
Founded in 1969, the National Council is a membership organization that drives policy and social change on behalf of nearly 3,300 mental health and substance use prevention, treatment and recovery organizations and the more than 10 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services and supports. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 3 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.
The National Council is growing rapidly to meet this moment; both our budget ($77M) and passionate staff (250+) have grown more than 50% since 2020. In addition, while we maintain office space in Washington, DC, we are a remote-first organization, meaning our employees work remotely from their locations across the United States.
We are an equal-opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.
Position Summary
As Training Coordinator, Client Services, you will work closely with our team of Implementation Specialists to coordinate, guide, and ensure successful delivery of Mental Health First Aid (MHFA) trainings for our partner organizations, communities, and other training audiences. You will work primarily with small-scale partner organizations, managing the partners' direct training needs, which includes but is not limited to ensuring the training process meets partner requirements, coordinating logistics, and providing first-level technical support to learners. To be successful in this role, you will exhibit excellent customer service skills and project coordination skills, an understanding of your partners' business processes, and a passion for mental health and/or substance use treatment and recovery.
This is an individual contributor role without direct reports. While this position can be done remotely from anywhere in the US, you must primarily work our Washington, DC business hours of 8:30 AM to 5:00 PM ET.
Key Responsibilities
- Assist assigned MHFA partner organizations in setting up MHFA trainings and logistics
- Work collaboratively across functional areas to ensure partner collateral and training materials are delivered
- Ensure smooth client hand-offs including knowledge transfer of training logistics to assigned instructors
- Provide customer service to MHFA learners (including technical support)
- Coordinate multiple, concurrent implementation of small-scale partner projects
- Create and manage the tracking and reporting on partner implementation status/training deliveries as well as a user satisfaction dashboard
- Analyze client satisfaction data and mitigate any risks negatively affecting client experience
- Assist in the development of client success stories and/or client references
- Represent MHFA in an ethical and professional manner
- Other potential projects and tasks as needed
Required Qualifications
- 1+ years of experience in client services, event planning, or relationship management
- Bachelor's degree or equivalent additional years of work experience
- Strong client-facing skills with a proven track record of developing and maintaining customer relationships
- High-level of detail orientation skills
- Demonstrated ability to ensure timely and thorough communications
- Team-oriented and enthusiastic about client success
Preferred Qualifications
- Familiarity with using a Learning Management System (LMS)
- Project management skills with familiarity with project management and reporting software, (i.e., Microsoft Project, CRM, Shiftboard) as well as Microsoft Office
- Mental Health First Aid (MHFA) Certified
- Professional or academic experience in mental health or related field