POSITION SUMMARY: The People and Operations Manager is an experienced operations professional. This individual is a hands-on strategic thinker who can streamline organizational processes, foster a positive working environment, and contribute to the overall success of our mission. The ideal candidate plays a crucial role in managing all functions of human resources including talent acquisition, onboarding, culture, employer brand, and employee relations. Additionally, this individual manages facility usage and coordinates administration of IT system so that the organization operates in a manner aligned to its strategic vision. Responsibilities outlined below are carried out for Hope Builders and HBCC as stated in the existing management agreement between the entities.
KEY RESPONSIBILITIES:
Human Resources (60%)
- Develop and implement HR policies and procedures in alignment with organizational goals.
- Oversee the recruitment and onboarding process for staff.
- Manage employee relations, performance evaluations, and professional development.
- Map and manage key moments in the employee journey and life cycle to enhance their overall experience.
- Manage diversity, equity, inclusion, and belonging (DEIB) and ensure the organization is considering candidates from all walks of life.
- Support and assist the Executive Director with all administrative duties associate with the board of directors. This includes the preparation and distribution of meeting materials, minutes for regular board meetings for Hope Builders and HBCC. Take and prepare minutes at meetings of the board of directors.
- Represents the executive director by attending meetings or hosting tours in the executive director’s absence
- Calendar and assist in the coordination of events, meetings and celebrations for staff, boards and committees on site and off site. Work with the Executive Director to set and maintain an annual budget for expenditures for staff related activities.
- HBCC only – Manage a year-round internship program that provides paid work experience opportunities for low-income youth and young adults (16-28) in the public and nonprofit sectors.
Operations and Facilities (40%)
- Manage facility usage, physical asset management, general building security, coordinates administration of IT support, and ongoing maintenance of physical spaces
- Maintain, foster, and supervise vendor relationships
- Collaborate with cross-functional teams to identify areas of improvement; Streamline internal processes to enhance organizational efficiency.
- Ensure compliance with legal and regulatory requirements.
- Performs other duties as assigned.
- Develop, implement, and maintain supply inventory (office and maintenance) by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
- Supervise administrative assistant positions for HR and Operations
QUALIFICATIONS:
- Minimum of 5 years of experience in an administrative role with project management duties required
- Excellent organizational skills; meticulous; Ability to self-start. Results and deadline driven.
- Ability to work with frequent interruptions and changes in workload priorities, ability to prioritize tasks
- Experience with and appreciation for working in a resource-constrained, nonprofit or community-based setting with colleagues who are deeply passionate about the organization's mission and clients.
- Strong written and oral communication skills
- Ability to collect meaningful data and draw conclusions
- Intermediate level proficiency in MS Word and Excel
- Must have a valid CA Driver’s License, reliable transportation, and meet state required automobile insurance minimums
- Actively maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Ability to sit at a desk or computer for extended periods. Ability to lift at least 20 pounds. Ability to go up and down stairs throughout the day
- Demonstrates competencies in line with the core values that are the foundation of all activities performed by employees in order to achieve the mission of Hope Builders.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Santa Ana, CA 92701 (Required)
Work Location: Hybrid remote in Santa Ana, CA 92701