Overview:
Summary Statement:
The Cocktail Server will provide elegant, warm and responsive service to all guests while taking and serving beverage orders. The role will be accountable for financial transactions and effectively market their assigned venue during their shift.
Job Duties:
Primary Job Duties: – Includes but is not limited to:
- Greet and welcome all guests in a professional manner.
- Obtain beverage orders from guests and enter orders in point of sales system.
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Serve alcoholic/non-alcoholic beverage(s) and food orders to guests. Ensure that all orders are accurate and delivered to each table in a timely manner.
- Collaborate with bartenders and kitchen team members to ensure accuracy of order.
- Maintain knowledge of house drinks and menu items. Offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages).
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Carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management.
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Rotate to other Food & Beverage outlets/venues, as necessary.
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Ensure assigned areas are always clean and clutter free.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
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Use personal device/ cellular phone for job related operational tasks, job duties, review company documents, etc.
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Other duties as assigned.
Qualifications:
Qualifications: Includes but is not limited to:
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Ability to work varied shifts, including nights, weekends and holidays.
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Ability to effectively communicate in English.
- Polished appearance and demeanor.
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Excellent customer service skills.
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Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Preferred:
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Previous experience in a Cocktail or Lounge Server position in a similar or related field.
- Previous experience in a large, luxury resort setting.
- Proficient knowledge of wine, cocktails and beverage spirits.
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Working knowledge of POS systems.
Minimum Education and Experience:
- At least 21 years of age.
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High School diploma or equivalent.
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At least six months of previous customer service experience in a similar or related field.
- At least six months of previous cash handling experience.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
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Ability to obtain the following:
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Alcohol Awareness Card
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Food Handling Card