Job Title: Enrollment Solutions Help Desk Specialist
Reports to: Client Services Manager
Location: Houston Corporate Office
Position Summary:
The Enrollment Solutions Help Desk Specialist is responsible for working with and responding to external/internal clients inquiries regarding the company’s benefit enrollment system (FFenroll). This position is critical in the enrollment facilitation process and will be responsible for assisting our clients in the K-12 market in a high volume call center environment. It will work closely with Enrollment Solutions team in promoting superior customer service as well as, meeting/exceeding the enrollment platform engagement objectives.
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Qualifications
- Must be Bilingual English/Spanish
- 2 years experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
- 2 years experience working in a call center environment.
- 2 years experience working in customer service.
- Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment)
- Strong customer service skills and a proven track record of handling sensitive client information.
- Must have strong knowledge and work experience using Excel, Word & Outlook.
- High school diploma required or equivalency required (GED).
Preferred Qualifications
- 1 year experience working in financial services.
- 2 years Human Resources Information Systems knowledge.
- Knowledge of COBRA, IRS Sec. 125, FMLA, FSA, HSA, and HRA
Must be able to obtain and maintain security clearances and successfully complete a thorough background check.
EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Dependent care reimbursement
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Military leave
- Paid jury duty
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person