Paint Center Associate
Department: Paint Department
Report to: Branch Manager
Job Summary: The Part-Time Paint Associate provides exceptional customer service by assisting customers with their paint and painting supply needs. This role involves mixing paint, giving color and product advice, and maintaining the cleanliness and organization of the paint department. The Paint Associate is expected to have a strong knowledge of paint products and application techniques.
Key Responsibilities:
- Customer Service:
- Greet customers and provide prompt, courteous service.
- Assist customers in selecting the appropriate paint, stains, and painting supplies based on their project needs.
- Provide expert advice on color selection, paint types, finishes, and techniques.
- Address customer questions and resolve any issues or complaints efficiently.
- Paint Mixing:
- Accurately mix paint to customer specifications using automated mixing equipment.
- Ensure proper labeling and storage of mixed paints.
- Maintain cleanliness and functionality of paint mixing equipment.
- Inventory Management:
- Assist with stocking and restocking paint and supplies.
- Monitor inventory levels and notify the manager of low stock or special orders.
- Maintain an organized and tidy paint department, ensuring products are easily accessible.
- Product Knowledge:
- Stay informed about new products, industry trends, and techniques in paint and painting supplies.
- Attend training sessions and workshops as required.
- Share knowledge with customers and other associates.
- Sales Support:
- Upsell and cross-sell products to meet customer needs and increase sales.
- Process sales transactions accurately using the point-of-sale system.
- Assist in setting up displays and promotional materials.
- Safety and Compliance:
- Follow all safety protocols and guidelines for handling and disposing of paint and chemicals.
- Ensure compliance with company policies and procedures.