We are looking to add on to our serving team at Philadelphia’s premier wedding & event brand! As the front line of our hospitality team, servers are responsible for creating a sophisticated and extraordinary atmosphere for clients & guests. Servers must be responsive, courteous, professional, and kind, while anticipating the need of each and every guest at the event. We are proud of the teamwork culture we have built at Cescaphe, and so team members may be expected to perform other duties to meet business needs, when and where necessary. Weekend availability is a must. Cescaphe is willing to train the right candidates.
Apply above and join us!
Product
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Reviews menu, answers questions, and makes suggestions regarding food and service.
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Writes order on order card and relays order to kitchen/Event Chef and serves courses.
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Observes guests to respond to any additional requests and to determine when meal has been completed.
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Clears and resets tables at conclusion of each course.
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Restocks stationary display items in accordance to event needs and kitchen supply.
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Maintains clean and organized guest tables.
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Works in an efficient and timely manner.
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Observes safety and security procedures and reports an unsafe conditions to manager.
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Knowledgeable of event specifications, services, food and beverage.
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Adheres to all job relevant manuals, checklists, and standard operating procedures.
Inventory and Equipment
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Properly stores and handles inventory and equipment.
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Informs managers when inventory is low or non-existent.
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Informs managers when inventory and equipment is damaged or not working properly.
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Maintains cleanliness and organization in service areas and on floor.
Customer Service/Guest Interaction
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Informs manager of difficult or emotional customer situations.
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Responds promptly and courteously to customer needs.
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Solicits customer feedback to improve service.
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Responds positively and promptly to requests for service and assistance.
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Observes and acknowledges guest needs before request is made.
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Greets guests in friendly, yet professional, manner.
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Engages guests using 5-10 rule.
Employee and Management Interaction
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Establishes and maintains effective relations with both co-workers and managers.
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Balances teamwork and individual responsibilities
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Gives and welcomes constructive feedback.
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Puts success of team above personal interests.
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Actively participates in meetings when requested.
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Works cooperatively in group situations.
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Able and willing to fill in as needed, with or without request.
Communication and Professionalism
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Consistently adheres to CEG Mission Statement and Core Values.
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Expresses thoughts and ideas in written and/or verbal form and in a respectful manner.
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Exhibits good listening and comprehension skills; speaks clearly and audibly.
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Consistently adheres to company dress code.
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Consistently arrives for work and is on time, ensuring work/shift is covered when absent.
Essential Knowledge & Skills:
Education: High School Diploma or General Education Degree (GED)
Certificates/Licenses: RAMP required within 90 days after start date
Work Experience: 1-3 months related experience and/or training; Cescaphe is willing to train the right candidates
Freedom from illegal use of drugs and freedom from use and effects of use of drugs and alcohol in the workplace.