Simpson Chevrolet of Garden Grove is looking for a motivated and customer-focused individual to join our team as a Service Cashier and Vehicle Rental Associate at our reputable auto dealership. In this role, you will be responsible for providing exceptional customer service at our service center's cashier desk while also managing our vehicle rental services. Your primary goal will be to ensure a seamless and positive experience for customers, whether they are having their vehicle serviced or renting a vehicle from us.
Responsibilities:
- Customer Service:
- Greet customers warmly and assist them with their inquiries and needs.
- Handle customer transactions accurately and efficiently at the cashier desk.
- Answer phone calls promptly and direct them to the appropriate department or individual.
- Service Cashier Duties:
- Process payments for services rendered, including repairs, maintenance, and parts.
- Provide customers with detailed invoices and receipts.
- Resolve any billing issues or discrepancies with professionalism and tact.
- Vehicle Rental Management:
- Manage the rental vehicle fleet, including scheduling, reservations, and vehicle inspections.
- Assist customers with rental inquiries, booking rentals, and explaining rental policies.
- Coordinate vehicle pickup and drop-off logistics, ensuring timely and efficient service.
- Administrative Tasks:
- Maintain accurate records of rental transactions and service payments.
- Complete daily reports and reconcile cash drawers.
- Assist with general administrative duties as needed.
- Customer Relations:
- Build and maintain strong customer relationships through excellent service and communication.
- Address customer concerns and complaints promptly and professionally.
- Ensure customer satisfaction by exceeding their expectations and resolving issues effectively.
Qualifications:
- Previous experience in customer service, cashiering, or rental management preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Attention to detail and accuracy in handling financial transactions.
- Proficiency in basic computer applications and software.
- Knowledge of automotive systems and terminology is a plus.
Additional Requirements:
- High school diploma or equivalent.
- Valid driver’s license with a clean driving record (for rental vehicle management).
- Availability to work flexible hours, including weekends and holidays as needed.
Benefits:
- Competitive hourly wage commensurate with experience.
- Comprehensive benefits package including health insurance and retirement savings options.
- Opportunities for career growth and advancement within the dealership.
Join our team and become an integral part of delivering exceptional service to our customers, whether they're visiting for vehicle maintenance or renting a vehicle for their transportation needs. Apply today to start your career in the automotive industry with us!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person