Job Title: Customer Service Representative (Healthcare/Medicare Advantage) 100% Remote
Location: Washington State
Pay Rate: $21.56-24/HR on W2 Only – NO C2C
Setting: Hybrid Required (Remote is NOT an Option)
Duration: 8+ months with potential contract to hire
Responsibilities:
- Remote, but candidate MUST reside in Washington state for this position.
- May communicate with a variety of parties such as subscribers, providers, healthcare providers, agents/brokers, attorneys, group administrators, other member representatives, internal staff and the public with inquiries regarding benefits, claim payments and denials, eligibility, decisions, and other information through a variety of media – oral, written and on-line communications. Respond to multiple inquiries on all designated lines of business.
Required Qualifications:
- We are seeking highly skilled professionals who can provide Professional service to Medicare Advantage members while multitasking using web-based tools in a Windows environment.
- Successful candidates will have strong sensitivity, empathy, active listening skills and outstanding phone etiquette.
- Previous Salesforce and/or Radar experience is preferred, but not required.
- Government Programs related jobs, demonstrated thorough knowledge of State and Federal regulations.
- Keyboarding skills of 30 wpm with 95% accuracy.
- Proficient PC skills and prior experience in a PC environment.
- Demonstrated knowledge of medical terminology and coding strongly preferred
- Ability to apply mathematical concepts and calculations.
- Ability to communicate effectively orally and in writing with understanding and ability to apply correct punctuation, spelling, grammar and proof-reading skills
- Demonstrated ability of strong customer-service skills, including courteous telephone etiquette
- Ability to exercise discretion on sensitive and confidential matters
- Demonstrate initiative in researching and resolving benefit, and eligibility issues.
Job Types: Full-time, Contract
Pay: $21.56 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Medicare: 1 year (Required)
- Customer service: 1 year (Required)
Location:
- Washington State (Required)
Work Location: Remote