Hello
This is Sheetal from ABSI, Urgently looking for CONTECT WRITER for RICHMOND VA location
POSITION : CONTENT WRITER
LOCATION : RICHMOND VA
HYBRID
JOB DESCRIPTION :
Responsibilities: -
- Content Development: Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.
- Collaboration: Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
- Editing and Quality Control: Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
- Framework Development: Develop and maintain a standard operating procedure framework to support consistent and effective content development.
- Regular Updates: Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
- Updates and Maintenance: Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
- Content on Demand: Respond to urgent content creation requests, delivering high-quality materials within tight deadlines.
Required Skills: -
- Bachelor’s degree in English, Communications, Technical Writing, or a related field
- Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment
- Proficient in Microsoft Office Suite, Teams, and Canva
- Strong writing and editing skills with a keen eye for detail
- Ability to understand and translate technical information into clear, concise documentation
- High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools
Desired Skills: -
- Experience in the utility industry, particularly in water and gas operations.
- Familiarity with modern software applications used in content creation and distribution
- Experience writing process and procedures for customer service or a call center
- Experience writing process and procedures for government or federal regulations.
- Prefer candidate to have their own toolkit of authoring and content creation tools.
Sheetal Agarwal
American Business Solutions Inc.8850 Whitney Drive
Lewis Center, OH 43035
Cell : 614-541-3190Work : 614-888-2227 Ext. 4692
Fax: 888-699-8866
Mail to: sheetal@absiusa.comWebsite: http://www.absi-usa.com
Job Type: Full-time
Schedule:
Work Location: In person