Job Profile Summary
We are looking for a Manager, CWS Operations to ensure the effective and efficient running of the administrative teams supporting CAI’s Contingent Workforce Solutions programs. This position will be full-time and remote.
What You’ll Do
- Team Management:
- Manage 2 teams, one of which is overseen directly by a team lead
- Oversee the distribution and prioritization of tasks to ensure that team workloads are balanced, and deadlines are met
- Ensure new hires are effectively trained
- Monitor work volume and team effectiveness, ensure team is scaled and trained as volume grows.
- System and Data management:
- Manage the team’s handling of data within VMS system (Vector) to ensure it effective imports to the HRIS system (Workday)
- Configuration and reporting within the ticketing system (Freshdesk)
- Collaborate on configuration within the VMS system (Vector) and reporting from it (Business Intelligence)
- Coordinate and manage significant data updates 2-4 times annually based on client needs. This involves significant coordination with multiple internal departments, ensuring processes are following, and preparing bulk data load spreadsheets.
- Process Improvement:
- Have a mindset of continuous improvement. Constantly seeking ways to improve efficiency and streamline workflows without sacrificing business needs or necessary customer service levels.
- Participate in implementations of new processes, automations, and systems.
- Stakeholder Communication:
- Facilitate communication and collaboration between internal and external teams. Ensure positive interdepartmental relationships and effective flow of information.
What You'll Need
Required:
· 2+ years of management experience
· 5+ years of experience in vendor management, contingent labor management, operations management, or related role
· Familiarity with contingent labor/staff augmentation operations
· Experience with one or more Vendor Management Systems used for Contingent Labor/Staff Aug vendor management
· Demonstrated experience driving process improvements and implementing best practices in an operations setting.
· Strong experience with MS Excel including familiarity with advanced functions such as VLookup and Pivot Tables.
· Strong skills in process documentation, with a keen eye for detail and organization.
· Excellent communication and interpersonal skills to effectively manage relationships with a diverse array of stakeholders
· Ability to work independently and manage multiple tasks in a remote work environment
Preferred:
· Bachelor's degree in Business Administration, Operations Management, or a related field.
· Experience working with state government agencies and understanding their unique operational needs
· Experience with Business Intelligence reporting
· Experience with system implementation and enhancements
Physical Demands
· Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
· Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
· Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Job Type: Full-time
Pay: $73,998.00 - $82,048.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Experience:
- Vendor management: 5 years (Preferred)
- Staff augmentation: 5 years (Preferred)
- Team management: 2 years (Preferred)
Work Location: Remote