Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Duties:
- Handle inbound customer inquiries via phone, email, and chat
- Assist customers with product information, order placement, and issue resolution
- Conduct outbound calls for follow-ups and customer satisfaction surveys
- Utilize data entry skills to update customer records accurately
- Communicate effectively in both English and Spanish to assist bilingual customers
- Demonstrate excellent phone etiquette and professionalism at all times
- Upsell products or services to increase sales revenue
Qualifications:
- Proficiency in English and Spanish (Bilingual)
- Strong communication skills, both verbal and written
- Experience in outbound calling and sales is a plus
- Ability to perform data entry accurately and efficiently
- Excellent phone etiquette and customer service skills
This position offers opportunities for growth within the company and a dynamic work environment. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Part-time
Pay: $16.54 - $20.00 per hour
Expected hours: No less than 20 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Split shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: Remote