The Emergency Telephone Worker position is responsible for providing a wide array of culturally sensitive, recovery oriented, trauma sensitive, direct clinical services in conjunction with other staff. Services provided by this position may include assessment, treatment planning, referrals, and case management. The Emergency Telephone Worker is responsible for a variety of tasks related to telephone screening, assessment, intervention, counseling, referral and follow-up with persons who are experiencing a mental health emergency. These services are based on an understanding not only of the consumers’ symptomatology, but also of his/her strengths and social/cultural resources. This position on the emergency services team involves working rotating shifts as needed, including evenings weekends and holidays to ensure that the clinical needs of the program are being met and to enable the program to operate 24 hours a day, seven days as week, 365 days a year. The Emergency Telephone Worker reports directly to the assigned supervisor with overall program supervision provided by the Director. Minimum annual service hours are TBD.
Typical Physical Demands
- Requires sitting, standing, light lifting, bending, and reaching; and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc.
Working Conditions
- May require evening or weekend hours depending on program and consumer’s needs.
- Proof of COVID-19 vaccination, or submission of ongoing PCR test results required.
RESPONSIBILITIES:
A. Provision of Clinical Services
- Performs accurate assessments to initially evaluate mental health, as well as alcohol and other drug use issues in a culturally sensitive, recovery oriented, trauma sensitive manner.
- Provides a range of clinical services in conjunction with program staff including outreach, assessment, treatment planning, referral, and case management in a context that is supportive of the consumer’s culture, values, and perspectives.
- Completes accurate clinical records including intakes, assessments, treatment plans and updates, progress notes, discharge summaries, and other information in a timely manner.
B. Program and JMHC Participation
- Attends staff meetings, in-services and other program activities as requested.
- Participates in JMHC committees, trainings and activities as directed and/or approved.
The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee.
Benefits
- Generous Paid Time Off! Prorated based on hire date and FTE, new staff accrue 5 weeks during first year, and accrue 6 weeks beginning on first year anniversary.
- Health, Dental & Vision insurance
- Tuition reimbursement
- Life insurance
- Retirement plan
- Referral program
- Parental leave
- Flexible spending account
- Professional development assistance
- Employee assistance program
Journey Mental Health Center is committed to being a diverse, equitable, anti-racist and inclusive workplace and is an Equal Employment Opportunity, Affirmative Action employer.
Required
- Commitment to working towards culturally sensitive/culturally humble services relevant to each colleague.
- Strong commitment to principles of recovery and to facilitating consumer participation in treatment/service planning and provision.
- Knowledge of evidence-based practices for treatment of mental health and co-occurring disorders.
- Ability to communicate effectively (both orally and in writing).
- Ability to work effectively with an interdisciplinary team with a positive and creative attitude.
- Ability to work independently and remain organized and efficient.
- Superior ethics and interpersonal boundaries as supported by related professional references.
Preferred
- Experience in a related behavioral health field.
- Experience in community-based mental health and substance abuse assessment, case management, treatment planning and crisis resolution.
- Experience with use of evidence-based practices in mental health, and substance abuse.
- Bi-lingual, and/or bi-cultural (Spanish/Hmong/Cambodian).
- Fluent in American Sign Language.
Required
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Bachelors or better in Behavioral Health or related field
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Associates or better in Behavioral Health or related field