RMI International is LOOKING TO HIRE CUSTOMER SERVICE REPRESENTATIVES
PRIMARY DUTIES & RESPONSIBILITIES:
- Maintain thorough knowledge of Hillsdale Shopping Center’s amenities, facilities, stores, and services.
- Greet shoppers enthusiastically and provide excellent customer service to on-site customers and customers calling in.
- Sell Shopping Center Gift Cards ensuring proper accounting procedures are followed.
- Work cooperatively and support other Hillsdale Shopping Center departments including Gift Card Accounting, Mall Management, Marketing, Operations, and Security as requested.
- Assist Marketing with mailings, directory updates, signage updates, newsletter distribution, and tenant communication.
- Participate in marketing promotions and special events happening at Hillsdale Shopping Center.
- Provide customers with wheelchair and stroller rentals (Kiddie Kruzzers). Ensure proper procedures are followed.
- Sanitize all rented equipment immediately or as soon as possible upon return of the item.
- Conduct all service functions of the Customer Service Center, including answering phones, customer complaints, and lost and found.
- Inform customers of external information as requested, i.e.: Transportation (Bus Service/Taxi Service), Restaurants, Hotels, Freeways/Highways, Parking, Banking, Directions
- Participate in regular clean-up of the Customer Service Center including workspace area and storage areas.
QUALIFICATIONS:
- 1-3 years of cashier/retail experience and customer service experience preferred.
- Must be willing to work evenings and weekends.
- Strong verbal and written communication skills.
- Effectively communicate with customers, retailers, security, and management in a positive, friendly, and professional manner.
- Ability to handle customer inquiries and complaints with a positive attitude.
- Strong working knowledge of computers and office equipment, including knowledge of MS Word, MS Excel, and graphic design software.
- Ability to multi-task and work in a fast-paced environment.
- Ability to stand for long periods and lift up to 30 pounds occasionally.
Job Type: Full-time
Pay: $19.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
Work Location: In person