Benefits:
Liberty University offers a wide range of generous benefits including: Health; Dental; Life and disability insurance; Employee Assistance Program; employee discounts; paid time off and holidays; and 100% tuition coverage for classes taken at LU
Job Summary:
In working at Liberty University Online, you will have the opportunity to be a part of a Christian university that’s committed to academic excellence, grounded in faith, and has a global influence.
As a full-time Admissions Consultant with Liberty University’s Online Enrollment Team, you’ll have the opportunity to work from home or from our office. In this position you will recruit and encourage students through meaningful conversations, walking alongside them as they prepare for a rewarding academic career. Essential duties include:
- Handle a large number of outbound calls to prospective students who have requested information on a variety of graduate and undergraduate programs offered through Liberty University Online.
(Approximately 7 hours of the workday will be spent on the phone, actively talking to and assisting students)
- Take accurate notes on students account to stay updated on progress
- Provide exceptional customer service to prospective students and other university employees primarily over the phone but also in email communication.
- Counsel and help qualify prospective students on program fit, admissions requirements, financial aid processes, transfer guidelines, licensure and military-related issues
- Build rapport with students to provide them with a personal connection to the university and to enhance the potential for long-term enrollment retention.
- Utilize multiple systems and resources while working with students.
Qualifications:
- Bachelor’s degree preferred
- Some college experience required
- Customer service/sales experience required
- Distraction-free workspace (if choosing to work remotely)
- Strong computer literacy in Microsoft Office, web-based resources, and CRM systems
- Previous contact center experience preferred
Candidate must have:
- Excellent analytical thinking and organizational skills
- Ability to perform multiple tasks with detail and initiative
- Strong verbal and written communication skills
- Commitment to Liberty University’s core values of excellence, mentorship, commitment to a biblical worldview, service-mindedness, and responsible stewardship.
Job Type: Full-time
Pay: From $17.50 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: Remote