Are you looking to work a Monday - Friday schedule AND make a great base pay AND make an amazing bonus!?!?
The CCS Companies are hiring a Spanish Speaking Collections Customer Service Representatives for our Salem location for multiple Monday - Friday shifts 11:30am - 8:00pm!
On average our associates are currently earning between $23.00 - $28.00 per hour after bonus, with experienced associates making over $30.00 per hour after bonus!
No experience is necessary - we provide a dedicated 3 week paid training program to help you be successful immediately!
Why Work for CCS?
- Earn $1000 Welcome Bonus just for starting with us!
- Generous Paid Time Off Package of 3 weeks, plus your birthday off and floating holiday in the summer!
- Bonuses are paid out every 2 weeks! 26 times a year!
- No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
- Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
- Recognized by HR.com in 2018 for our Leadership Development Program for “Best First Time Manager Program” & “Innovation in Deployment of Leadership Programs” and again in 2019 for “Best Mentoring Program”!
- Excellent Employee Referral program – make an extra $1500 referring great people!
- Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
ESSENTIAL FUNCTIONS:
- Maintains a professional and customer-friendly manner with each account.
- Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
- Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
- Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
- Identifies disputes promptly and ensures proper resolution.
- Participates in various problem-solving and decision-making activities, as required.
- Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
- Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
- Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
- Performs other tasks as may be assigned by manager/supervisor.
QUALIFICATIONS AND REQUIREMENTS:
- Strong interpersonal and verbal communications skills.
- Moderate typing skills required (35 wpm).
- Basic math and written communication skills.
- Bilingual/multilingual language skills desirable.
- Ability to be receptive to feedback, willing to learn.
- Ability to be receptive and responsive to change and to embrace continuous improvement.
- Ability to maintain a predictable and consistent full-time work schedule.
- Must successfully pass background check.
EDUCATION REQUIREMENTS:
High school diploma or equivalent required, college degree preferred
Interested? Apply Today by clicking the link! or call our Recruiting Hotline at 603.257.9011 and ask for Helena!
The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.
Job Type: Full-time
Pay: $45,000.00 - $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
Application Question(s):
- This is a call center position, are you willing to work on site?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- Spanish fluently (Preferred)
Ability to Commute:
Work Location: In person