CAREER AND RECOVERY RESOURCES, Inc. JOB DESCRIPTION
JOB TITLE: SSVF Outreach Case Manager
Title: SSVF Outreach Case Manager
Summary: Conducts and spearheads outreach to the community and other agencies to educate them about the SSVF program and obtain referrals of SSVF-eligible participants who are literally- and technically “homeless”. Coordinates and provides case management services that are necessary to ensure that the participant(s) access VA and other benefits. Implements case management process to help low-income veteran families to achieve housing stability and become job ready by identifying and overcoming barriers to employment including chemical dependency, physical, mental health, transportation, and housing issues. Assists participants in identifying any additional barriers to employment and/or housing and in obtaining skills needed for stability in life, housing, and employment. Keeps timely and well-documented participant case record notes, making timely and complete entries into the SSVF HMIS system with minimal data errors. Studies basic SSVF documents, including our proposal, Final Rule, manuals, etc. and participates in required SSVF webinars, conference calls and conferences, retaining updates in SSVF procedures and priorities.
Supervisor: SSVF Coordinator
Salary/Status: Full Time, Exempt
Maximum annual salary is $48,000 based upon education and experience.
Manages the following programs and/or services
o Employment Services – Manages the compliance, program development, and implementation of Employment services. Supervises a minimum of two employees and interns and volunteers.
o Adult Education and Training Workshops– Manages the compliance, program development, and implementation of program services.
o Youth Services – Manages the compliance, program development, and implementation of support services.
o Data tracking and Quality assurance measures as required by funders
EDUCATION AND/OR EXPERIENCE
Level of Education: Minimum of bachelor’s degree in Social Work, counseling, or a related field. Substantial related experience in related fields, including community outreach, may be considered in lieu of degree.
Work Experience: A minimum of two or more years direct social experience (preferably working with veterans) in social services setting, or other comparable experiences providing eligibility & service assessment services to low-income communities including case management or customer service. Demonstrated knowledge of homeless populations, relevant community resources, and of housing and employment barriers faced by veterans and homeless families. Direct experience in customer service is required. Veteran status and vocational rehabilitation experience are plus factors.
Substitutions: Supervision of volunteers and interns can be used for supervision requirement.
ADDITIONAL QUALIFICATIONS
Computer Skills
To perform this job successfully, an individual should have basic proficiency in database software; Internet software; Spreadsheet software and Word Processing software. Knowledge and experience in database development and/or data management, preferably in a nonprofit setting.
Language Skills
Ability to read and write at a professional level: to read, analyze, and interpret and implement general business documents, professional journals, technical procedures, or governmental regulations and write reports, business correspondence, and procedure manuals. Ability to gather data, analyze information and interpret information to build useful and required reports or presentations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.
First 90 Days Expectations
1. Builds rapport across the organization
2. Establishes collaborative relationships to achieve objectives
3. Develops network of professional contacts
4. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality, while increasing productivity.
5. Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
DUTIES AND TASKS
Planning and Implementation
Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
1. Completes administrative tasks correctly and on time or notifies appropriate person with alternate plan.
2. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality, while increasing productivity.
3. Ensures the appropriate use of resources in planning activities – volunteers, vendors, committees, community partners
4. Plans to help increase productivity, efficiency, and effectiveness
5. Reports up to Department Leader on the overall successes and issues regarding department
6. Implements volunteers and interns into all levels of service or developmental goals
7. Ability to be culturally and linguistically competent in serving the needs of diverse clientele
8. Provide professional level presentations to internal and outside groups on Employment Services, Adult Education, and other Social Services issues
Supervision: All responsibilities must be in accordance with the organization's policies and applicable laws.
9. Provides technical supervision to assigned staff and interns including observations and feedback
10. Responsible for the overall coordination, implementation, and evaluation of assigned employees
11. Effectively manage team to ensure completion of work, high level of cooperation, and integration with other departments
12. Directly supervises assigned staff, interns, and volunteers and acts as supervision resource for all staff, interns, and volunteers
13. Address and manage employee complaints and team/employee issues
14. Uses staff in planning, decision-making, facilitating and process improvement
15. Continually works to improve supervisory skills
Department Compliance Expectations
1. Implement policies, best practices, guidance, standards to create framework for effective work processes and services
2. Understand and implements program /department organizational development to increase efficacy, better outcomes
3. Use and ensure the compliance of all protocols as required by funding sources
4. Complete and submit timely and accurate documentation; financial/program paperwork, forms, letters, surveys, reports, meeting notes, and all other required correspondence, ensuring it is according to departmental standards
5. Knowledge of general office practices and procedures and uses them effectively to streamline work
6. Through the Quality Management Program look for ways to improve and promote quality; demonstrates accuracy and thoroughness
Agency Compliance
1. Consistently at work and on time, ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
2. Follow instructions; takes responsibility for own actions; keeps commitments; commits to complete additional work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan
3. Read, understand, and follow CRR Policies and Procedures
4. Maintain appropriate levels of documents regarding files, reports, correspondence, personnel, and financial paperwork
5. Attend meetings as scheduled
6. Communicate proactively and professionally with peers and stakeholders through phone and emails
7. Follow all regulatory requirements for reporting suspected abuse or neglect
PHYSICAL DEMANDS
The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
CORE CRR COMPETENCIES
Ethical-Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Leadership-Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others; gives appropriate recognition to others.
Professionalism-Approaches others in a tactful manner; reacts well under pressure; treats other with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Initiative-Volunteers readily; undertake self-development activities; seeks increased responsibilities; takes advantage of opportunities; asks for and offers help when needed.
Interpersonal/Communication Skills-Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to new things; manages difficult or emotional situations; responds timely to client needs; solicits feedback to improve service; meets commitments.
Oral Communication -Speaks professionally in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication -Writes clearly and informatively; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively; able to read and interpret written information.
Problem solving-Identifies and resolves problems in a timely manner; works well in-group problem solving situations; uses reason when dealing with emotional topics.
Judgment-Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
How United Way & CRR work together
We provide clients a self-driven process in which individuals and families can reach their personalized goals by offering:
· Tools and resources
· Encouragement
· A helping hand through the process of self-directed behavior change
· Services are based on the belief that individuals and families have their own resolution
Our organization’s mission and culture embody a strengths-based belief that individuals and families are the drivers of change in their own lives.
Job Type: Full-time
Pay: Up to $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Education:
License/Certification:
- Driver's License (Required)
Work Location: In person