Job Summary:
The Technical Support Representative is the first line of support for all internal desktops, laptops, other device management, and maintenance. He / She is responsible for interacting and supporting all users that are assigned to them so that they resolve all desktop related issues that arise in a responsible, efficient, and timely manner. This position requires on-call support to perform maintenance activities during non-business hours. This position reports to the Manager of IT Support Services.
Work Hours: The person in this role is expected to be available for a variety of shifts ranging from 8A-5P to 12P-9P dependent upon business needs. Each technician will have a turn at being on-call, including weekends.
Responsibilities:
- Utilize a ticket system for issue/problem response, logging, and resolution
- Daily upkeep of inventory counts/quality, sales floor, and storage appearance.
- Provide first level diagnosis for potential resolution for hardware and software issues
- Face-to-Face and phone/remote support with sales agents up to Executive team members
- Receive and re-deploy employee equipment daily
- Assist with desktop/laptop imaging and audio/visual requests, as needed
- Perform equipment moves, equipment upgrades, and/or repairs as needed
- Process intermediate Active Directory tasks up to and including terminations and new hires
- Connect new workstations to network and host systems
- Any other activities assigned by your manager
PREFERRED EXPERIENCE, KNOWLEDGE, AND SKILLS
- Demonstrate an upbeat, positive attitude
- Possess a heightened drive to succeed above and beyond the call of duty
- Experience working both Face-to-Face and phone / remote technical support
- Experience working with a variety of employee roles/departments.
- Intermediate knowledge of the Microsoft Office Suite (O365), Active Directory, Windows, and Mac OS
- Familiar with LAN, WLAN, VLAN, and basic network concepts.
- Excellent customer service skills
WHAT WE WOULD LOVE TO SEE:
- Proven experience working under pressure requiring high attention to detail and communication.
- Applicable certifications, namely A+, Network+, Security+, and or Windows/Mac OS certifications
Benefits:
- Competitive salary based on experience
- Comprehensive health insurance package
- Retirement plan options
- Paid time off and holidays
If you have a passion for technology and enjoy helping others, we encourage you to apply for the position of Technical Support Representative. Join our team and contribute to providing exceptional technical support to our valued customers.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Rotating weekends
- Weekends as needed
Experience:
- Customer service: 3 years (Preferred)
License/Certification:
- CompTIA A+ (Preferred)
- CompTIA Network+ (Preferred)
- CompTIA Security+ (Preferred)
Ability to Commute:
- Tampa, FL 33614 (Required)
Ability to Relocate:
- Tampa, FL 33614: Relocate before starting work (Required)
Work Location: In person