JOB OVERVIEW:
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
DUTIES & RESPONSIBILITIES:
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Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
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Comply with quality assurance expectations and standards.
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Register guests, issue room keys, provide information on hotel services and room location.
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Answer phones in a prompt and courteous manner.
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Up-sell rooms where possible to maximize hotel revenue.
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Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
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Issue, control, and release guest safe-deposit boxes.
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Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
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Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
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May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
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Identify and explain room features to guests, supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
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Promote teamwork and quality service through daily communications and coordination with other departments.
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Perform other reasonable job duties as requested by Supervisors.
Schedule:
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10 hour shift
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8 hour shift
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Day shift
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Evening shift
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Holidays
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Weekend availability
Ideal Candidate Skill Set
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Attention to Detail
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Safety Orientated
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Teamwork Driven
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Computer literate
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Effective Communicator
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Punctual
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Self-Motivated
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Adaptable to Change
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Organized
This job requires the ability to perform the following:
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Frequently standing up behind the desk and front office areas
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Move, lift, carry, push, pull and place object weighing less than or equal to 10 pounds without assistance
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Handling objects, products and computer equipment
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Use a keyboard to operate various property management and reservations systems, etc.
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Communication skills are utilized a significant amount of time when interacting with guests and employees.
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Reading and writing abilities are utilized often.
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Basic math skills are used frequently.
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Problem solving, reasoning, motivating and training abilities are often used.
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May be required to work nights, weekends, and/or holidays.
Grow your career with Atlantic Hospitality! - A family of hotels.
Whether you're looking to start a new career or looking for a company to grow with at Atlantic Hospitality we are looking to provide 5-star guest service across our multiple hotel flags and need team members that are passionate about making a difference in someone's day and providing service with a smile!
If you're still wondering why you should join our team, here's a quick list of reasons:
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On-the-job training - Prior Front Desk experience is required - preferably with the same brand flag.
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Access to our comprehensive benefits package.
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Competitive rates and schedules, Overtime available!
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With 6 hotels under one company, there is more opportunity to advance!
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Paid time off for full AND part-time employees!
Benefits:
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Optional Disability insurance
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Employee discount at hotels across the country
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Health insurance after 60 days
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Dental & Vision insurance.
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Health savings account with company match
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Company Paid Life insurance.
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Dependent Life Insurance
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All positions earn Paid Time Off - Full-time employees get 2 weeks of vacation in their first year and more to come!
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Time and Half for working holidays.
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Flexible full or part-time schedules