Are you passionate about providing top-notch customer service in a luxurious and welcoming environment? We are searching for a skilled and friendly Front Desk Customer Service Representative to join our team at a high-end salon and spa. This is a fantastic opportunity to work in a prestigious establishment that values both its employees and clients.
Responsibilities:
- Greet and welcome clients with a warm and friendly demeanor
- Provide outstanding customer service, ensuring all client needs are met
- Schedule appointments and manage the salon/spa calendar effectively
- Answer phone calls, emails, and provide accurate information to clients regarding services, availability, and pricing
- Assist in maintaining the salon/spa's clean and organized appearance
- Process payments and handle transactions accurately
- Collaborate with other team members to ensure a seamless experience for clients
- Stay informed about salon/spa services and promotions to effectively communicate them to clients
- Resolve any customer complaints or concerns in a professional and timely manner
Requirements:
- Previous experience in a similar customer service role, preferably in the beauty, wellness, or hospitality industry a plus but not required.
- Excellent communication and interpersonal skills
- Exceptional organizational and time management abilities
- Strong problem-solving skills and ability to handle difficult situations gracefully
- Proficient with computer systems
- Ability to work in a fast-paced environment while maintaining a high level of professionalism and attention to detail.
We offer a competitive salary, a supportive team environment, and opportunities for growth within our company. If you are enthusiastic, polished, customer-focused, and thrive in a luxury setting, we would love to hear from you.
To apply, please send your resume and a cover letter highlighting your relevant experience. We will contact the shortlisted candidates to schedule an interview.
Thank you for considering joining our team at Santo Salon and Spa. We look forward to reviewing your application!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 30 – 32 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- Do you have any experience with scheduling and/or reservations?
Education:
- High school or equivalent (Preferred)
Experience:
- Phone etiquette: 2 years (Preferred)
- Hospitality: 2 years (Preferred)
Work Location: In person