Assistant General Manager
Come join the Award-winning Magnus Hotel Management team at our Tru by Hilton, SLC Airport hotel, where we strive to be one of the best hotels in Northern Utah. Guest satisfaction is a top priority. We work together as a team to create a culture of safety, quality, and integrity.
About you:
What does hospitality mean to you? Do you like getting to know new people from all over? Or do you like seeing them smile after a good night’s stay? Whatever it is, your drive to make people feel welcome is important to us. People who fit well here at Tru by Hilton, SLC Airport have a commitment to quality & people in everything they do. Our team members understand the importance of a home away from home and try their best to make people feel at home here.
About us:
Our team members understand our vision, contribute to our mission, thrive on hard work and good, honest values. We empower on-site staff to take responsibility and pride in their hotel. Fulltime exempt Status. Salary commensurate with experience.
A day in the life:
· Assist the General Manager in his/her day-to-day operations.
· Assigns duties to HOD's and observes performance to ensure adherence to hotel policies and established operating procedures.
· Provides training to staff and Managers.
· Acts as the hotels public relations director and promotes the property within the hotel industry, local community, and trade associations.
· Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.
· Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process.
· Selects or assist in the selection of hotel staff and completes all new hire paper works.
· Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
· Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.
· Assisting General Manager during Morning meetings or conducts the morning meetings in the absence of General Manager.
· Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
· Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
· Assist GM in key property issues including capital projects, customer service and refurbishment.
· Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
· Performs daily, weekly, and monthly property inspections.
· Ensures property, grounds, physical plant, and work areas maintained to standard.
· Builds strong working relationships and communications with hotel staff, Managers, and other departments to ensure maximum operating effectiveness.
· Cover shifts is all departments as scheduled by the General Manager.
· Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
· Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
· Performs sudden audits on rooms and other operating areas.
· Provide effective leadership to hotel team members.
· Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
· Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
· Assist the GM in all aspects of business planning.
· Must be available 24/7 in case to respond to any guest or employee emergencies.
· Corporate client handling and take part in new client acquisition along with the sales team whenever required.
· Respond to audits to ensure continual improvement is achieved.
· All Other duties as assigned by the General Manager or MHM.
Skills you’ll need:
- High School Diploma or GED required. Bachelor’s Degree in Hotel Management, Hospitality, or related field preferred.
- Prior Assistant General Manager experience in the hospitality industry preferred.
- Ability to stand/walk for entire shift.
- Lift up to 25lbs occasionally, lift up to 40lbs rarely.
- Ability to use a computer, familiar with MS Word and Excel.
- Ability to read, write and understand English. Bilingual English/Spanish helpful.
- Previous Hilton experience preferred.
- OnQ Experience required.
- Strong leadership and a professional image.
- Excellent interpersonal, written, and verbal communication skills.
Benefits and Rewards:
- Salary commensurate with experience
- Fulltime employees are eligible for health, dental and vision insurance; basic life and AD&D insurance; paid-time-off and holiday pay.
- Employee discounts at all Hilton brand hotels for full- and part-time employees.
Magnus Hotel Management (MHM) is a Drug-Free Workplace and an EEO employer.
Job Type: Full-time
Pay: $47,000.00 - $53,000.00 per year
Benefits:
- AD&D insurance
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Weekends as needed
Ability to Relocate:
- Salt Lake City, UT 84116: Relocate before starting work (Required)
Work Location: In person