Are you a visionary leader with the passion to build a world-class call center team from the ground up? Dior Construction is seeking a Call Center Manager to establish and nurture a high-performing team of telemarketers who will become masters of both inbound and outbound calling. In this pivotal role, reporting directly to the President, you will have the opportunity to shape the foundation of our telemarketing initiatives, fostering a motivated and skilled team that delivers exceptional customer experiences to our customers and clients alike.
As the Call Center Manager, you will be a driving force in our company's success, playing a key role in strategic decision-making and developing a team of talented telemarketers Through your expertise in team building, mentorship, and performance management, you will cultivate a high-performing environment where every team member is empowered to reach their full potential.
Call Center Manager Responsibilities:
Train and manage all Customer Success Representatives, ensuring they are equipped with the knowledge and skills to deliver outstanding service.
Supervise the daily workflow and scheduling of the telemarketing staff, optimizing efficiency and productivity.
Conduct timely and constructive performance evaluations, providing valuable feedback and guidance for continuous growth.
Answer inbound calls and make outbound calls when service levels increase, leading by example and supporting the team during peak demand.
Set and achieve weekly and monthly quotas, driving the team to meet and exceed sales targets.
Demonstrate exceptional composure and respect when speaking with disgruntled customers or co-workers, diffusing tense situations with professionalism.
$70,000-110,000 Hybrid Salary and Performance Based Compensation
Competitive compensation package, including base salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance options.
Generous paid time off and holidays, allowing you to maintain a healthy work-life balance.
Opportunities for professional growth and career advancement within a rapidly expanding company.
Schedule and Location:
You will be needed at our HQ in Bergenfield NJ Monday to Friday 830am to 430pm EST