Hire Connections is working with a healthcare industry client in search of a passionate and enthusiastic customer service representative to join their team! This individual will be answering inbound phone calls in a high-volume call center role by assisting callers with their open enrollment inquiries, answering questions about their application status, and any general questions.
***Colorado Residents Only - Remote (WFM)
Responsibilities:
· Answering general insurance enrollment questions, non-financial assistance eligibility, assisting with any enrollment changes (individual changes, plan selection alternatives, family status, and other insurance and/or ACA related topics)
· Complete accurate data entry of contact with customers in computer systems
· Utilize provided resources to review relevant customer information and resolve customer questions or concerns
· Troubleshoot technical issues based on strong understanding of process, policy, and systems
· Conduct research as necessary to effectively resolve customer situations
· Adhere to state and federal policies, procedures, and expectations to meet performance objectives in service, quality assurance, and productivity
· Perform other duties as assigned
Requirements/Qualifications:
· MUST BE A RESIDENT OF COLORADO (Required)
· Consistent attendance is an essential requirement to perform job expectations in a high-volume call center environment and for 2-3 week training session
· Must have minimum of 1 year call center job stability
· Must have minimum of 1 year customer service experience (2-3 years is preferred)
· Strong computer skills, including Microsoft Office and ability to learn/utilize other technology applications
· Must be plugged-in using ethernet cord with modem/router (No WIFI allowed)
· Home office setup away from distractions (quiet environment)
· Excellent verbal and written communication skills, including strong interpersonal telephone skills
· Ability to work in a fast-paced workplace, adapt to a continually evolving environment
· Read, understand, sensitive and confidential data
· Knowledge of Colorado Benefits Management System (CBMS) is a plus!
· Learn skill to successfully work from home
· Seeking candidates who can commit to long-term assignments
· Seeking candidates with job stability and longevity in their previous roles
This is a long-term contract assignment position that is paying $19/hr and is a fully remote position. For immediate consideration please apply now! MUST be able to commit to entire duration of the assignment.
#IND1
Job Types: Full-time, Contract
Pay: $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
Weekly day range:
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Location:
Work Location: Remote