Phone Service Technician
EQ Systems manufactures hydraulic lifting and leveling systems for horse trailers, motorhomes, fifth wheels, motorsports, and specialty vehicles. We are currently searching for an upbeat and passionate Phone Service Technician who will be a part of our growing team providing our customers with the high level of service and products they have come to expect.
Duties & Responsibilities:
- Answer incoming calls from dealers, service shops, and retail customers
- Work directly with retail customers to troubleshoot and identify solutions via phone and email
- RV industry specific knowledge regarding service and repair to apply to Equalizer Systems products to optimize customer service to dealers, service shops, and retail customers
- Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution
- Required to dispatch service technicians based on the issue.
- Research and bring to the attention of the leadership team problems and or concerns.
- Other duties as assigned.
Position Requirements:
- Knowledge of RV functionality
- Basic knowledge of RV wiring and ability to read schematics
- Basic understanding of hydraulics systems
- Excellent phone etiquette, verbal, and written communication skills
- Strong attention to detail
- Organizational skills
- Have strong mechanical aptitude and abilities
- Willing to learn
- Basic computer knowledge
- Punctual
- Self-motivated
- Ability to work with staff at all levels in a team environment
- Strong work history
- 2-3 years of recent experience in a technical support position preferred but not required
- Pre-employment drug test
- Pre-employment background check
Job Type: Full-time
Pay: From $24.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
Experience:
- Microsoft Office: 1 year (Preferred)
Ability to Commute:
- Cassopolis, MI 49031 (Preferred)
Ability to Relocate:
- Cassopolis, MI 49031: Relocate before starting work (Required)
Work Location: In person