Job Summary:
Technical Product Manager (TPM) is primarily responsible to provide pre or/and post-sales engineering support in the area of digital storage devices to our existing and potential customers, develop strong technical relationships, and assist in securing design-in of Solid State Drive (SSD) products – translating into steep revenue growth year-on-year.
The TPM shall provide efficient and effective support to designated accounts to achieve or exceed total customer satisfaction as well as provide and update internal/external customers on business, market development and relevant information.
The TPM must be aware of the actions of the competition in the market and continuously counter with actions in alignment with our business policies and strategies.
The TPM shall comply with ISO and other internal quality control standards and requirements as well as participate in various company-wide initiatives/projects.
Essential Job Functions:
- Collaborate and advise the Sales Director during pre-sales activities by developing and presenting technical information, identifying customer requirements and answering all engineering questions
- Responsible for all engineering/technical support during the initial ramp-up period of products
- Work closely with potential and current customers to understand their business needs, and provide guidance to Taiwan R&D team on the design wins and/or qualified opportunities.
- Organize and manage of engineering samples to the customers
- Leverage technical knowledge to work across various stakeholders and business functions to identify, define and deliver end-to-end technical business solutions that meet the product needs.
- Manage customer projects to ensure time to market and time to volume disciplines are in place
- Ensure customer satisfaction
- Conduct market research and analysist to identify trends and opportunities, and leverage the knowledge and skill to drive the development of new product features and enhancements.
- Support post-sales technical activities, such as collaborating with the Taiwan Technical Team on the failure analysis.
- Identify of business opportunities by utilizing product roadmaps as provided (design wins, qualified/non-qualified opportunities)
- Conduct application reviews of customer products in order to identify customer requirements and ensure alignment with future product roadmap.
- Other responsibilities and duties as assigned by the Managing Director
Required Education and Experience:
- At least 8 years related experience in solid state storage industry, with in-depth knowledge of firmware structure, client SSD and enterprise SSD
- BS, with evidence of technical experience or equivalent relevant experience.
- Bilingual in English and Mandarin
- In-depth firmware structure
- Strong analytical and quantitative skills, with a bias towards data-based decision-making.
- Cross-functional skills with an ability to cultivate relationships with all other departments.
- Strong passion for innovating market-leading products.
- Excellent project management, planning, organization, and influence skills.
Preferred Qualifications:
- Experience in product management including product strategy, market analysis and user research.
- Ability to work with sales engineers and customer's technical leads to inventory existing software estate, define migration plans, and build business cases for migrations.
- ERP, F&A, CRM knowledge a plus
- F&A knowledge a plus
Supervisory Responsibility
This position does not require supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type and Expected Hours of Work
This is a full-time position and will mainly work in front of the computer. 40 hours per week.
Travel: Local and overseas travel may be required occasionally
Work Authorization/Security Clearance: Authorized to work in the United State
Job Type: Full-time
Pay: $140,000.00 - $190,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
Experience level:
Schedule:
Experience:
- Computer Storage: 5 years (Required)
Language:
Ability to Commute:
- San Jose, CA 95134 (Required)
Ability to Relocate:
- San Jose, CA 95134: Relocate before starting work (Preferred)
Work Location: Hybrid remote in San Jose, CA 95134