WE'RE GROWING AND WE ARE ADDING AN ADDITIONAL TOP PERFORMING TEAM MEMBER FOR THE FOLLOWING POSITION: Call Center Representative
Come Join the Company where people stay! In a recent anonymous survey, 100% of Mendel Team Members said our Company treats employees well, and 97% said they intend to work here for a long time.
Mendel Plumbing & Heating, located in St. Charles, IL, is a leading service provider in the Fox Valley Area, recognized by our customers for our outstanding service experience, and our personal care and attention. We call it, “The Mendel Experience.” Training in the Mendel Way process will be provided.
We are looking for a Happy Person to fill this position, with the ability to work some Saturdays each month. Must have Customer Service call center experience.
- Handling inbound and outbound calls to and from customers
- Listening to customers' needs and providing helpful solutions to problems
- Responding to incoming calls and emails from customers
- Ascertaining that critical issues are escalated to the supervisor or management
- Manage data in spreadsheets and reports
- Keep records and reports up to date
This is a full-time position with a salary of $15.00 - $17.00 per hour.
- 401(k) and 401(k) matching
- Monthly performance spiff
- Medical, dental and vision insurance
- Flexible spending account
- Employee discount
To learn more about our Company and whether you’d be interested in joining the Mendel Team, visit CallMendel.com
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
Work Location: In person