Become a part of Hands from the Heart Home Healthcare Services extraordinary team of caring professionals! Here at Hands from the Heart we are seeking experienced Home Care Schedulers/Case Managers to join our growing organization.
Successful candidates must be extremely detail-oriented, self-motivated, with excellent communication, administrative, clerical and problem solving skills.
What will we do for you:
- Competitive Salary
- Health, vision, dental and life insurance benefits
- 12 days PTO plus time accrued
- 401k with a match
- Life insurance
- Short term disability
We are a dynamic, growing team and so the ability and desire to build rapport and relationships with our staff and clients is critical. Prior scheduling/staffing experience required within the home care or other healthcare related field. Attention to detail and remaining calm under pressure is a necessity as our industry can be quite unpredictable so we need someone who is quick on their feet while always wearing a smile and carrying compassion in their hearts.
Responsibilities of this position include:
- Answering & triaging calls from caregivers, clients and prospects
- Determining optimal staffing match, managing client and caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments
- Serving as one of the main/initial points of contact for caregivers to coordinate rescheduling shift vacancies
- Ability to be on a on-call for after business hour calls and scheduling modifications
- Ensuring caregiver compliance with time reporting systems/processes for accurate billing and payroll or any care note submissions
- Maintaining regular documentation and ongoing note-keeping of employee & client activities
- Point person on all Client Related issues for cases under your caseload
- Participate in initial and ongoing client and caregiver meetings
- Staff cases matched by clients' needs, caregivers' skills, experience, availability, and personality
- Evaluate client and employee satisfaction to effectively resolve complaints and incidents
Requirements:
- Proficiency with Microsoft Office applications, scheduling systems, and other healthcare industry-related software
- Excellent customer service and communication skills and professionalism at all times
- Detail-oriented team player
- Ability to multitask, work under pressure and problem solve
- Strong commitment to client service excellence and ability to generate goodwill for Hands from the Heart with our staff, client, their families, and referral sources
- Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
- Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
Please feel free to visit our website and LinkedIn profiles:
https://www.handsfromtheheart.org/
https://www.linkedin.com/company/hands-from-the-heart-home-healthcare-services/mycompany/?viewAsMember=true
https://www.linkedin.com/in/roosevelt-hairston-7954a296/
https://www.linkedin.com/in/alexis-ortiz-058ab4124/
Facebook:
https://www.facebook.com/handsfromtheheartorg/
Instagram:
@handsfromthehearthhc
Job Type: Full-time
Pay: $17.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) 2% match
- 401(k) matching
- Bereavement leave
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Gym membership
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Case management (Home Care): 2 years (Preferred)
- Administrative Home Care: 2 years (Preferred)
Work Location: In person