Who We Are
Established in 1980, Durex Industries is a leading manufacturer specializing in custom electric heaters, temperature sensors, temperature controls, and process systems serving a variety of markets with our cutting-edge thermal solutions. Markets include, but aren't limited to:
Aerospace
Food Service
Life Sciences
Medical Equipment
Petro-Chemical Processing
Renewable Energy
Semiconductors
Process Heat
Our innovative solutions empower clients across many sectors, ensuring efficient and reliable thermal management. Join us as we continue to grow to meet each new challenge through innovative product development, continuous improvement, and a commitment to high quality standards.
Position Summary
Reporting to the Director of Sales, the Associate Technical Sales Engineer will provide technical sales support to Customers and Field Sales Engineers.
As the Associate Technical Sales Engineer, you will offer application assistance and identify cost-effective solutions for their heating and temperature control requirements.
Additionally, you will troubleshoot customer applications, make product recommendations, expedite orders, and work with the CSRs (Customer Service Representatives) to enter orders, process Return Material Authorization (RMA) requests, as required to provide internal and external customers with the best possible customer service.
Principal Activities
- Qualify and manage leads (phone, email, CRM).
- Prepare technical assistance and price proposals.
- Partner with our Outside Sales Engineers, optimizing profitable sales and growth.
- Collaborate with our Field Sales, Sales Engineering, and Manufacturing to help resolve technical or pricing issues in the proposal stages.
- Assist in fulfilling customer needs through leadership, coordination, and liaison among Field Sales, Customers, and the appropriate Sales Engineering and Manufacturing teams.
- Configures and proposes standard and custom thermal systems and works with Sales Engineering on cost estimates for special circumstances.
- Determine competitive request pricing through proper channels.
- Assist in the planning and execution of sales and marketing strategy.
- Communicate daily with customers and field sales engineers about all business activities.
- Manage CRM data as required by leadership.
Candidate Qualifications, Skills & Experience
- At least 1+ years of experience in Customer Service or Sales is preferred.
- A degree in Mechanical or Electrical Engineering, or appropriate technical discipline is preferred.
- Desire for personal and professional development.
- Experience and applied use of Microsoft Products, Excel, Word, Outlook and PowerPoint.
- Must be authorized to work in the US without sponsorship or visa, both now and in the future.
Durex Industries is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Travel requirement:
Education:
Experience:
Ability to Commute:
- Cary, IL 60013 (Required)
Ability to Relocate:
- Cary, IL 60013: Relocate before starting work (Required)
Work Location: In person