Full-time, 40 hours/week
Variable day shift with rotating weekends
Onsite
Summary:
The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.
Responsibilities:
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Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.
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Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.
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Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.
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Manages third-party payors and collection of co-pays.
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Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.
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Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.
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Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.
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Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.
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Participates in clerical and administrative cross coverage efforts as needed.
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Ensure HIPAA compliance is followed.
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Other duties as required.
Other information:
Technical Expertise
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Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
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Experience working in a healthcare environment is preferred.
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Experience in computerized scheduling system preferred.
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Knowledge of medical terminology preferred.
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Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.
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Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.
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Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required.
Education and Experience
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Education: A high school diploma or equivalent is required.
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Certification: None.
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Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred.
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Years of experience supervising: None.
Full Time
FTE: 1.000000
Status: Onsite