Illinois Beach Hotel, LLC
Illinois Beach Hotel, situated along the coast of Lake Michigan, offers a full-service restaurant, an indoor pool, conference rooms, a campground store and a 92 room hotel.
Front Desk Associate
Responsibilities:
- In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
- Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
- Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
- Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
- Keep front and back office areas organized and clean
- Communicate with emergency responders, when necessary, in a calm and effective manner
- Prepare daily deposit, drop receipts and follow all company cash handling procedures
- Assist other team members by sharing knowledge of Park and surrounding area
- Other duties as may be assigned
Position Requirements:
- Provide excellent customer service to meet and exceed customer expectations
- Present a positive image of the company in an upbeat, professional manner
- Ability to work a variety of day, night, weekend and holiday shifts
- Ability to work independently
- Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
- Room Master software system
- Basic computer skills – Microsoft Office (Word, Excel, Outlook)
Knowledge and Experience:
Education: High school diploma or equivalent
Experience: Minimum 1 (one) year front desk/room registration experience
National Park/Resort experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.