We are seeking a dedicated and enthusiastic Bilingual Customer Service Representative fluent in English and Spanish to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service to our diverse client base, addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
- Respond promptly to customer inquiries via phone, email, and chat in both English and Spanish.
- Provide accurate information about products and services, addressing customer concerns and resolving issues efficiently.
- Maintain a positive and professional demeanor, ensuring a high level of customer satisfaction.
- Document and update customer interactions and information in the company's CRM system.
- Collaborate with other departments to resolve complex customer issues and improve overall service quality.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Fluent in both English and Spanish (written and spoken).
- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using Microsoft Office Suite and CRM software.
- Ability to multitask and work in a fast-paced environment.
- High school diploma or equivalent; college degree preferred.
Interested candidates should submit their resume and cover letter outlining their qualifications and experience. We are an equal opportunity employer and welcome applications from all qualified individuals.
Resumes may be submitted directly to ld carmona @ appleone .com
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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf