Overview:
We are seeking a skilled and experienced Director to join our team. The ideal candidate will have a strong background in automotive services and sales, possessing a blend of technical expertise and leadership skills.
Responsibilities:
- Oversee all aspects of the automotive service center operations
- Manage and lead a team of service advisors, technicians, and support staff
- Develop and implement strategies to drive sales and achieve revenue targets
- Ensure high-quality customer service and satisfaction
- Monitor and maintain service quality standards
- Handle customer inquiries, issues, and complaints effectively
- Coordinate with vendors, suppliers, and dealership management
- Implement policies and procedures to optimize operational efficiency
Skills:
- Proficiency in brake repair, vehicle maintenance, suspension work, and auto estimating
- Strong cash handling abilities and experience in service writing
- Knowledge of automotive sales techniques and dealership operations
- Excellent communication and interpersonal skills to interact with customers and staff effectively
- Ability to transmit technical information clearly to non-technical individuals
NOW HIRING AUTOMOTIVE DEALERSHIP SERVICE DIRECTOR
You will be responsible for the service department, Quick Lane and service department customer experience from start to finish. Our talented group of 25+ technicians and advisors are excited for a strong director to join our team and continue to grow our shop.
Service Director will be Responsible for:
- Implementing and optimizing a consistent process for customers that exceeds our high expectations
- Leading and coaching a strong service advisor team to serve our customers and our team
- Courtesy Transportation vehicles and process
- Warranty processing and managing a clean work in process
- Technician Recruiting
- Pricing for all labor operations
- Service Marketing and promotions (in tandem with our BDC manager and marketing director)
- Reconditioning used vehicles (in tandem with our used vehicle manager)
- Parts availability (in tandem with parts manager)
- Shop efficiency, condition, and cleanliness (in tandem with our shop foreman)
Service Director Qualifications:
- 5+ years managing a retail automotive service business
- Domestic experience highly valuable
Service Director Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Day Range:
License/Certification:
- Driver's License (Required)
If you are a dynamic leader with a passion for the automotive industry and possess the required skills, we invite you to apply for this exciting Director position.
Job Type: Full-time
Pay: $150,000.00 - $250,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
Ability to Relocate:
- Chicago, IL: Relocate before starting work (Preferred)
Work Location: In person