MaxCare of Washington is a family-owned restoration company located in Sumner, WA.
Our Mission: By providing high level customer service, quality craftsmanship, and a timely repair process, MaxCare will continually set the northwest industry standard in restoration.
Our Vision: Our Passion is Restoring Homes and Lives.
Our Core Values: Client Care, Team Player, Initiative, Dedication, Compassion, and Ownership.
MaxCare is currently seeking a hardworking and motivated Fire & Contents Manager.
Job Description: The Fire & Contents Managers primary responsibility is to oversee the restoration and remediation of contents, including personal belongings, furnishings, and sentimental valuables, within properties affected by disasters such as fire, water damage, or other emergencies. You will lead a team, manage projects, and ensure the successful restoration and return of contents to clients while adhering to industry standards and best practices. The fire and contents manager also writes and oversees all fire structure cleans.
Key Responsibilities:
- Project Planning and Management: Write project plans, schedules, and budgets for contents restoration projects. Coordinate project activities, including assessment, inventory, cleaning, restoration, and documentation. Ensure that projects are completed on time and within budget.
- Team Leadership: Supervise and lead a team of 10-20 contents restoration technicians, and administrative staff. Provide training, guidance, and support to team members. Monitor and manage team performance to achieve project objectives.
- Contents Assessment and Inventory: Conduct thorough assessments of contents to determine restoration requirements. Review detailed inventories of contents, documenting conditions and damage. Work with technicians and clients to identify salvageable and non-salvageable items.
- Restoration and Cleaning: Oversee the cleaning, deodorization, and restoration of contents in accordance with IICRC standards. Coordinate specialized treatments for textile, electronics, delicate or high-value items. Ensure the safe handling and disposal of non-salvageable contents.
- Documentation and Reporting: Maintain accurate records of all project-related activities and expenses. Generate detailed reports for clients and insurers, documenting restoration progress and outcomes. Ensure compliance with regulatory requirements and industry standards.
- Quality Assurance: Implement quality control processes to guarantee the highest standard of restoration. Conduct inspections and quality checks throughout the project lifecycle. Address any issues or concerns promptly and effectively.
- Client Communication: Establish and maintain open and clear communication with clients, insurance adjusters, and other stakeholders. Provide updates on project progress, timelines, and any additional services required. Address client concerns and ensure customer satisfaction.
- Safety and Compliance: Ensure that all project activities adhere to safety regulations and industry standards. Keep up-to-date with relevant laws, regulations, and industry best practices. Implement safety protocols for the protection of both personnel and contents.
Qualifications:
- Proven experience in contents restoration, project management, or a related role.
- Knowledge of contents restoration techniques, equipment, and industry standards.
- Strong organizational and leadership skills.
- Excellent communication and interpersonal skills.
- Proficiency in project management software and tools. (specifically, Dash, Xactimate, XactAnalysis, Contractor Connection, and Alacrity - not required, but preferred)
This Contents Project Manager role is crucial in the restoration industry as it ensures the successful recovery of clients' personal belongings and valuables following disasters. The role requires strong project management skills, technical expertise, and a commitment to delivering high-quality restoration services while maintaining compliance with industry standards and safety regulations.
Salary: $65,000-$90,000
Job Type: Full-time
Pay: $65,000.00 - $90,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
Ability to Relocate:
- Sumner, WA 98390: Relocate before starting work (Required)
Work Location: In person